Emergency Health Partners

Jul 2024

Took my son into emergency room, what a mess who ever set up there system for waiting on you do not know what they are doing.Everytime they did a new procedure they call the patient back .Then send them out to the waiting room till they call them back again. Sat there over 7 hours then was told it would be another hour and a half the Dr. Was trying to decide if he should be admitted . We left will never go back there again. Felt like I was in a disaster area in the waiting room felt sorry for everyone in there.

May 2024

So about six weeks ago now, my my mother had to bring my father into the ER because he hadn't been eating, had no energy, etc. I should note that my parents are both in their late 70's and my father is a diabetic that has only one kidney. Oh, and for funsies for everyone in the room, he has mid level vascular dementia. The kind that makes you really impatient and a real gem to be around(he's my dad and I love him, but I'm savage AF and I got it from someone). Apparently, the ER is the place to be late Wednesday mornings because it was a full house. They sat in the waiting room, not the evaluation room or the exam room, the GD waiting room for 7 1/2 hours. Now, I could completely understand that kind of wait if you have a grown man with a cold that just can't handle life, but by the time they got my dad to an exam room and started running tests, he was pretty much in kidney failure. Not off to a good start here. Shockingly to no one, they decide to admit him, except there were no beds available. At all. All night. So they both slept in the ER which sounds beyond comfortable. I later found out that there were plenty of beds available, an entire floors worth as a matter of fact, but they can't put patients on that floor because they don't have enough people to staff it. This tells me that you're putting profit above patient care because you're obviously not treating your staff the way they should be treated otherwise you'd have plenty of staff to cover it. They definitely proved it's all about profit over patient care with what led me to this review. So they finally get a room and tell my mom to head home to clean up, eat something, whatever because they needed to take my dad for more tests before they took him to the room. So she took all of his stuff home except his must haves, like his glasses and hearing aids. State of the art, not yet available on the open market hearing aids that the VA provided to him. Yeah you guessed. They lost them somewhere between the ER and his room. They left the cherry on top this week. My mother received a letter telling her that the hospital would not be replacing my father's hearing aids. Didn't say why they didn't feel responsible. Just nope. Then as if to chef's kiss, they jave the audacity to mail my folks a bill for $1500! What an utter joke, and sadly there aren't any other options without a minimum half hour drive. They should be ashamed along with the politicians that let them get away with this garbage.

Dec 2023

The care was marginal during the three day's we were there. There were a couple staff that was a positive interaction with us, but my feeling was not confident in some of the care that was received. It appeared as some didn't really know what they were doing, or not very well trained. Many of the staff walk around like robots, with almost no human interaction with the patient or family. Until I requested, no food was ever offered to the patient. Very cold interaction ! I would of thought that a staff/doctor would have immediately after test results, giving the patient some basic type of over the counter medication to ease discomfort. Not until the second full day and us requesting medicine did they even bother to do so. I am sad to express this experience, but know for sure that if I ever need care I will definitely go to the old Hackley Campus for care. I also felt that it is very unprofessional for staff to walk around with tattoos showing and piercings. It look's extremely tacky . When people are on there job they need to put there personal body decorations to the side.