SVS Vision Inc

Mar 2024

For years I've been getting glasses from SVS. The last 6 years or so I've noticed that my lenses get scratched very easily. I'm in my 70's and are very careful with my glasses, and I couldn't figure out what I was doing wrong. I would pay extra and have my lenses replaced. I even questioned SVS to double check if I have the scratch resistant, which I did. They even told me I don't clean appropriately. So I finally went to another optical center and they informed me that all scratch resistant coatings are not the same. The coating they use at SVS vision is a lower grade. I now have a better grade coating & have had not scratches for a year. Hope this helps some people.

May 2022

After over 30 days attempting 'to resolve' an issue with my *** bifocal glasses I contacted *** corporate office ***************** They were 'indifferent' and did NOTHING. I then went to the *** website Contact Us and asked for assistance. ***** called me back and within MINUTES 30-days of frustration was resolved to my satisfaction in a civil and professional manner. Sadly in SE Michigan all to many businesses ignore customers concerns and an F BBB rating. I'd been a *** customer since **** when they were a single office in my hometown. Up til this incident I never once had a single issue with them. I am grateful I was able to connect with a *** Corporate employee who 'stepped up'. In retrospect part of the issue was the MD *** sent me to - they had not sent over their examination diagnosis and notes they had three times assured me they had, In conclusion it took from March 25 to May 3 to get a rather routine eyeglass exam satisfactorily resolved.

Nov 2020

I haven't written anything about this location lately, because it is no longer a retail business. The whole building is now the lab that supports all of their retail locations. The local retail building for eye exams and glasses or contacts is now located on Cass Avenue near the Mount Clemens High School and the city library.