The vet staff here are amazing. My dog receives the best care and most compassion of any office we have been to. The one complaint I have, no vet-tech visits are scheduled on Saturdays. I work an Mon-Fri 8-5 job and it is not convenient to have to schedule a mid-day vet-tech appointment during the week. They need to open vet-tech appointments on Saturdays. It is just for a lyme/heartworm test...why are no vet tech appointments available for that simple visit on Saturdays? Be more flexible for those who have normal jobs and cannot just take their pet in at anytime during the day. If it were not for this, I would have given a 5 star review.
January 2020
The care my animals received by the veterinarians and vet techs was fantastic. However, the front desk and support staff could use some instruction on customer service. It was recommended I purchase a ProBiotic supplement for my dog during her appointment 3 weeks ago. She was being treated for colitis and received an injection in the office and sent home with 4 pills and 10 individual packets of the probiotics. I never needed to use the packets because she responded remarkably well with the other two meds. I have returned unused products twice before and my account was credited. The packets were still in the same bag I brought home. This time I was advised they would... read full review
November 2019
I am obsessed with the care that my dogs have received from mattawan animal hospital. I've been bringing my dogs here since they were tiny puppies and they are now 6 and 7 years old. I moved across state and still take the time to come here!
The vet staff here are amazing. My dog receives the best care and most compassion of any office we have been to. The one complaint I have, no vet-tech visits are scheduled on Saturdays. I work an Mon-Fri 8-5 job and it is not convenient to have to schedule a mid-day vet-tech appointment during the week. They need to open vet-tech appointments on Saturdays. It is just for a lyme/heartworm test...why are no vet tech appointments available for that simple visit on Saturdays? Be more flexible for those who have normal jobs and cannot just take their pet in at anytime during the day. If it were not for this, I would have given a 5 star review.
The care my animals received by the veterinarians and vet techs was fantastic. However, the front desk and support staff could use some instruction on customer service. It was recommended I purchase a ProBiotic supplement for my dog during her appointment 3 weeks ago. She was being treated for colitis and received an injection in the office and sent home with 4 pills and 10 individual packets of the probiotics. I never needed to use the packets because she responded remarkably well with the other two meds. I have returned unused products twice before and my account was credited. The packets were still in the same bag I brought home. This time I was advised they would... read full review
I am obsessed with the care that my dogs have received from mattawan animal hospital. I've been bringing my dogs here since they were tiny puppies and they are now 6 and 7 years old. I moved across state and still take the time to come here!