Reviews for John's Tax & Financial Services
Write a reviewHours
Monday: 9AM - 7PM
Tuesday: 9AM - 7PM
Wednesday: 9AM - 7PM
Thursday: 9AM - 7PM
Friday: 9AM - 7PM
Saturday: 10AM - 4PM
Sunday: Closed
Tips
parking: lot
Ratings
Google: 3.2/5 Facebook: 4.9/5John's Tax & Financial Services
728 W Eleven Mile Rd, Madison Heights
Directions Call Suggest an Edit
This place has gone way downhill since John passed, there's just 2 ladies working there and I kept having to correct them, and when I got home I discovered I was getting a check instead of direct deposit like I've been getting for the past 7 years, they need to bring someone in who knows their customers, I would expect this from H&R block NOT here!
After my previous tax guy went AWOL, I was scrambling to find someone to get my taxes done. I was recommended to JTS from a friend and was not disappointed. Tim did an amazing job getting things filed before the deadline even though I dropped it on his lap with barely a week left. The customer service from both women working there was fantastic. I will be back again next year!
I was a bit disappointed that when I went to pick up my prepared taxes, there were two girls working with no masks or gloves. When the current situation of COVID-19 was mentioned, one girl kept repeating that the virus isn't a big deal & that people die of the flu all the time & that Covid has been around for years (she's right about it being around but this is a new strain that no one is familiar with) & the other girl kept repeating that this virus came from China anyway (yes, probably true but it is here now). My easy peasy taxes were also quite a bit more expensive than in previous years. I don't think I'll be going back there. It was recommended by a friend & very convenient as it's in my neighborhood. When a customer comes in with mask & gloves on, they need to know that person takes it very seriously & it could be life & death for them. I'm sorry to find out that these girls just don't seem to care (& they had no real reason nor any good excuses for their position).