It Services And Computer Repair in Kalamazoo

“NuWave has been amazing to work with. The staff is kind, knowledgeable, and fast to help.“

“A small Kalamazoo shop with a lot more “geek” than “sleek.” Straightforward, professional, knowledgeable and without the usual obfuscating sales-motivation often veiled in this type of shop. My “geek” is Matt and he is great at understanding issues and seeking alternatives that are more than $$$-driven. I trust them resolving idiopathic issues on my 27-inch iMac. I’m guessing I am probably more comfortable with technical issues than most home users. They are a “YES!”“

“Afftech is staffed with highly trained and knowledgeable IT professionals. Keith always is able to answer my questions regarding equipment issues, he also does not try to oversell you on products you don't need. They are a great locally owner business.“

“They have done all sorts of work for me, cleaning dust, installing components, installing operating systems to overclocking my entire PC.“

“Called these folks to discuss setting up my small business with new e-mail and a new website. Was a little hesitant at first given they are very new but spoke with a gentleman named John who was very thorough and professional. He laid out the costs and process in which they would use to set me up and it all seemed very straightforward and affordable. I was blown away at the quality of the site they produced for me for about $500 and on top of setting up the e-mail they also were able to help me order a computer and printer for a much lower price than I expected. These guys really do everything in a nutshell, would highly recommend to any businesses in the tri-state area. Thanks John!“

“I brought in a beautiful high end pc with excellent cable management and only wanted RGB from the motherboard and graphics card they aren't very knowledgeable when it comes to RGB I found out later but they gave it a college effort, That resulted in them blowing up my motherboard under their careful supervision.?? The owner blamed the hardware I wanted to get put in but it is truly unknown what really caused it. They did act fast replace the motherboard for free but in the first five photos you see below is the poor cable management that they did AFTER blowing up my motherboard AND THEM HANDING IT BACK TO ME. The only reason I'm giving them five stars and not gonna send this story out to the masses against all is because I believe this was a honest mistake and my PC actually runs slightly faster booting up and they didn't charge me for any of this and with a heated conversation with the owner he offered to fix the cable management an offer to speak with me directly and put his best technician on it. I don't like the fact he tried to make it seem like it's my fault for the motherboard blowing up under their care as computer technician professionals but nevertheless it has taught me a very valuable lesson that it is imperative that if you have a high-end PC you must learn how to fix or build computers yourself because nobody will love your system as much as you do as you see in the last photos that is me fixing up the owner's brothers mess. I don't believe any PC repair shop should release a PC in such poor cable management and the owner actually said to me in the heated conversation that cable management really doesn't matter it is just cosmetic but I don't think he actually meant that.(I hope not, when people like me pay extra for the aesthetics) If you have a high end PC and strictly looking for cosmetic upgrades I would be lying if I told you I would recommend this place. The technicians I did speak with besides the owner seem very knowledgeable and respectful along with his brother that did the poor cable management but a great job in making the PC run smoothly after this devastating mistake so I believe this place is fair place to get your average pre-built computer fixed. Even though Best buy offers unlimited computer repairs for free with their annual premium membership and 5 year warranty on all hardware parts, monitors, etc with exclusive discounts and I don't even work for them. Again I'm giving them five stars because I am satisfied of the outcome and it has taught me to go out of my comfort zone and actually fix my own computer. Ironically (it is also been brought to my attention that this place no longer accepts cosmetic repairs as a result of this outcome which does make me question their total PC repair capabilities) Good luck to this shop and anybody reading this! You guys are all right in my book but will I be back definitely not...“

“Thanks for figuring out what the issue was and correcting it, Josh. Appreciate your working through the problem!“