We thought we had an AC issue, and Great Lakes Plumbing confirmed on 7/8 that the AC was working fine but the blower on our 23 year old furnace was toast and was causing the isssues. We appreciated the honesty in the options they proposed. We decided it was time to replace the furnace vs replacing a 23 year old blower, and we received our quote that afternoon. We did our due diligence and did get two more estimates to compare. We determined the Great Lakes Plumbing quote was the best for us and it didn't feel like it was padded with extras (compared to others). We informed them on 7/15 we would like to get scheduled. To our delight (after 10 days of very high temperatures... read full review
July 2024
We have used Great Lakes several times for projects and have been satisfied. This weekend Alex came over on Saturday to save us from ourselves and the mess we made of trying to “just” switch out a faucet on our circa 1930’s sink. He was so friendly, professional, clear about pricing, and efficient. The last time we called off hours to a different plumber the cost was twice as much for the same problem. (I know- why didn’t we learn our lesson then? One of these days….) I highly recommend this team for your little and big plumbing needs!
June 2024
Thank you kindly for your prompt, professional service, clear and effective communication, timely follow-up, remarkable problem solving initiatives and competitive pricing--all hallmarks of exceptional customer service and of a customer-oriented business. Although seemingly more rare these days, as a business owner and as a consumer, I truly appreciate it.
So a new water heater... Ugh. My usual plumber was out of town. Because I manage projects, contract for and refer business all the time to my clients, I have a fair number of plumbers (and other contractors) in my phone. I'm also interested in expanding my referral network for just such... read full review
We thought we had an AC issue, and Great Lakes Plumbing confirmed on 7/8 that the AC was working fine but the blower on our 23 year old furnace was toast and was causing the isssues. We appreciated the honesty in the options they proposed. We decided it was time to replace the furnace vs replacing a 23 year old blower, and we received our quote that afternoon. We did our due diligence and did get two more estimates to compare. We determined the Great Lakes Plumbing quote was the best for us and it didn't feel like it was padded with extras (compared to others). We informed them on 7/15 we would like to get scheduled. To our delight (after 10 days of very high temperatures... read full review
We have used Great Lakes several times for projects and have been satisfied. This weekend Alex came over on Saturday to save us from ourselves and the mess we made of trying to “just” switch out a faucet on our circa 1930’s sink. He was so friendly, professional, clear about pricing, and efficient. The last time we called off hours to a different plumber the cost was twice as much for the same problem. (I know- why didn’t we learn our lesson then? One of these days….) I highly recommend this team for your little and big plumbing needs!
Thank you kindly for your prompt, professional service, clear and effective communication, timely follow-up, remarkable problem solving initiatives and competitive pricing--all hallmarks of exceptional customer service and of a customer-oriented business. Although seemingly more rare these days, as a business owner and as a consumer, I truly appreciate it.
So a new water heater... Ugh. My usual plumber was out of town. Because I manage projects, contract for and refer business all the time to my clients, I have a fair number of plumbers (and other contractors) in my phone. I'm also interested in expanding my referral network for just such... read full review