Nathan and his crew were a pleasure to deal with.
We found what we wanted in a new wood burning stove (that had SOME function as a cookstove) online and called around after some time on Google. The Grate Haus had what we wanted on the ground - a reasonable lead time given the time of season - a fair price for white-glove service - and knew their product line.
Quoting, scheduling installation, appointment follow-up, and service follow-up all included text and email reminders, with technician names and invoices visible at every step. Great systems for a business who focuses on providing quality customer service.
We did not step foot in the showroom for the entirety... read full review
February 2024
The Grate Haus installed a Kuma wood stove for us. We love it! Nick and Johnny were very respectful and took pride in their work, which is hard to find anymore. We had a small issue and Nathan was very quick to help us resolve it. So glad they were recommended to us!!
January 2024
I can honestly give this company a 10 out of 10. They where on time. They communicated in every step of the process and even a week after completing. Besides good quality work and good equipment, I need to tell anyone that reads this that Nathan and his wife are amazing people. The people that work for them are honest and good hearted. The commitment to our God first before all eles is truly inspiring. I personally can not say there prices are better than there competitors because frankly there commitment to God and there Honestly to everyone they meet gives me a peace of mind knowing that I'm get quality equipment, expert service at a price that is fair. I know... read full review
Nathan and his crew were a pleasure to deal with. We found what we wanted in a new wood burning stove (that had SOME function as a cookstove) online and called around after some time on Google. The Grate Haus had what we wanted on the ground - a reasonable lead time given the time of season - a fair price for white-glove service - and knew their product line. Quoting, scheduling installation, appointment follow-up, and service follow-up all included text and email reminders, with technician names and invoices visible at every step. Great systems for a business who focuses on providing quality customer service. We did not step foot in the showroom for the entirety... read full review
The Grate Haus installed a Kuma wood stove for us. We love it! Nick and Johnny were very respectful and took pride in their work, which is hard to find anymore. We had a small issue and Nathan was very quick to help us resolve it. So glad they were recommended to us!!
I can honestly give this company a 10 out of 10. They where on time. They communicated in every step of the process and even a week after completing. Besides good quality work and good equipment, I need to tell anyone that reads this that Nathan and his wife are amazing people. The people that work for them are honest and good hearted. The commitment to our God first before all eles is truly inspiring. I personally can not say there prices are better than there competitors because frankly there commitment to God and there Honestly to everyone they meet gives me a peace of mind knowing that I'm get quality equipment, expert service at a price that is fair. I know... read full review