“I came here with my daughter and as someone who has never had a day of pampering It was a wonderful experience. very clean location and staff was friendly. My daughter and I are planning another visit soon.“
“This was one of the best experiences ever! Kayleigh is AMAZING at what she does! She made me feel like a million bucks! She takes her time, talks everything through, makes a dynamite plan and fully delivers. I would suggest her to anyone! The confidence she has given me is just the best!! Thank you girl!!“
“Alyssa always does a great job of giving me exactly what I’m looking for! I had specific idea for my lashes and she made it happen! I get so many compliments and love how low maintenance they have been for me (:“
“UPDATE: As she stated below in her response, Quinn did reach out to me after I sent her my concerns in an email. She did offer to return my Sunday fee and said she will be mailing that out to me. She did also offer an apology and validate our feelings about the experience, which I appreciate. I have updated my rating to 4 stars due to her quickly following up and doing what she logically could to make it up to us.
We got married last Sunday and the salon is closed that day, so in order to use them, we had to pay an extra $250 fee to have them come in. We decided to go with them anyway, because they are located right inside the Baker Events building, which is where our wedding was. I was in communication with Madison in the months leading up to our event and she was always pleasant and answered my questions. About two months ago she sent me a final schedule for everyone in the bridal party to get hair and makeup and had it set perfectly to have us done in time for our first look photos. Most of our bridal party arrived at 9am, some arriving for their services, per the schedule, and the rest of us to begin decorating for the wedding. Except when we got there, we were taken out of order and both of us brides were asked to get started right away, giving us no time to be involved in our decorating and having to call in friends to help, as our hair and makeup were slotted for 11am and 12pm, again per the schedule they had provided.
There were three girls there, Tida, Hannah, and Quinn, the owner. We really liked the makeup that Tida did and one bridesmaid loved her updo that Hannah did. Shockingly, when it came to the hair that the owner Quinn did, it totally missed the mark and she was the one that made us all feel like she was rushing to get through everyone so she could get out of there. She also wasn't really personable at all, almost like an "I'm better than you" vibe, but fortunately the other girls were nice and chatted with us.
My mom's hair looked flat and my wife's hair was supposed to be a low, side bun but instead the bun was higher up and in the center. She had these wire clips with jewels on them and one was apparently broken and instead of saying anything, she put the jewel back in the case and put the empty wire in her hair. For the front, she asked if she could trim the two long strands on either side of her head and my wife said yes, but they ended up getting chopped and were then just two flat, whispy strands.
To top it off, while the last bridesmaid was in getting her hair finished up, the owner started turning lights off in the salon. This was all before 12pm when we were scheduled to be in there until 1pm.
Later, when I happened to walk passed the salon again, I saw two of the girls in there doing each other's hair which left me feeling like if I hadn't paid $250 extra for you to come in, would you be in here doing this right now? All after rushing us through in under two hours, when the original schedule was for three, it felt like we were totally unappreciated as clients and mostly by the owner of all people.
Maybe if you're young, straight, and super cute you'll be treated differently?“
“Mandie gives great haircuts and beard trimmings. She is very knowledgeable and tons of fun.“
“Very nice people and no wait for walking. Having my and my family's haircut for years by Sergio's. Always a great experience .Service: Haircut“
“Studio A is a super cute salon. Amy is the best stylist I’ve been to and the only person I trust with my very thick wavy hair. It’s always a treat to get my hair done by her.“
“I have had my eyelashes done and filled by Keila and had a dermaplane done. Very professional and clean workspace!Services: Skin treatments“
“Stylist: Elaina is AMAZING! She LISTENS and UNDERSTANDS what you want. She did an awesome job straightening out a previous uneven haircut, and upgraded my partial color. My hair looks great! So happy to have found her! Also many thanks to the receptionist who took the time and effort to set me up with the perfect stylist!“
“The atmosphere was friendly and I loved the place. Ketra did my granddaughters hair and it came out amazing. She loved it and that was it for me. A little more than I am use to paying but worth it for my granddaughter. Thank you Ketra!!“
“Chelsea and Kam were absolutely incredible! Chelsea is definitely your go to for all things fragrance. I was in search of a very specific type of fragrance and Chelsea all but held my hand through the entire process. She was power walking back and forth to bring us testers to smell and try on, she was so fabulous and incredibly kind. We appreciated her so so much!
I deducted a star for their employee Victoria who has the worst attitude and definitely shouldn’t be working in customer service. For context, I was making an exchange on a gift and she accidentally refunded to the original payment method instead of a merch card so I could exchange accordingly. Not only did she absolutely refuse to take any accountability for her error she then took it out on everyone in the vicinity. The way she spoke to her higher up Kam, whom was only trying to help rectify the situation, was just completely disrespectful. And if that wasn’t enough after exclaiming how “sick of these registers” she was she then took it out on the “NEXT” customer. That poor older lady tried cracking a joke about how serious Victoria was and Victoria showed her how unfunny she thought it was.
She could use an attitude adjustment or I’d suggest trying employment at Gentex perhaps?
Again, huge huge thank you to Kam for making Victoria’s error right and more than making up for her attitude with so much kindness.“
“I’ve been coming to Heights Salon for over 10 years. About time I left a review. I see Carmelo and he is also a licensed barber. The whole team here works together so well. Support local!“
“Had a classic facial by Kate today,so relaxing,will def be back. Kate is super kind& knows what she is doing! I will be back for another facial in the future“
“I adore this salon! I get my hair done by Rae and she does a phenomenal job every time. She’s also the sweetest person and always a pleasure! Sarah, the owner, has done an amazing job with the salon! I can’t say enough!“