Reviews for Comfort Care Home Care
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Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Ratings
Google: 3.3/5
Facebook: 5/5
Comfort Care Home Care
18150 Mack Ave, Grosse Pointe
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I worked for this company for almost 18 months. The communication in the office was terrible. The caregivers that were there when I wasn't around only slept and didn't attend to the needs of the clients. I tried to address my issues to the office and was told that I'm lying or no response at all. I would not recommend this company to my loved ones or to anyone else.
Yesterday, I spoke extensively with Ronda regarding an immediate need for care for my mom. I painstakingly described our situation, all contingencies and caveats concerning potential replacement and/or supplementary care for my mom's primary caregiver (who was unexpectedly hospitalized). Ronda was seemingly understanding and receptive to my situation and scheduled a home assessment for today at 2 PM. We began today by corresponding via an email exchange during which I informed her that my mom's primary caregiver would, in fact, be back in commission sooner than anticipated. Therefore, we would require supplementary assistance vice full time care.Ronda never bothered to...read full review
As a customer engaging care for my dad, I experienced good care from the caregivers, who were wonderful. But the company kept changing the schedule almost daily but never told me. Some days one person would be there, and then another not, or someone else would show up. As a person with a very elderly parent, who doesn’t tolerate change well, I would have liked to know who was going to be with my dad on a given day. Way too much drama and very poor communication. Don’t engage this company for anyone you love.