About GRmetro Heating and Cooling
GRmetro Heating and Cooling, established in 2015, offers a range of HVAC services, including air conditioning repair and installation, furnace installation, and indoor air quality solutions. Their team of professionals provides excellent customer service, with responsive office staff and friendly, competent technicians who consistently deliver quality results. Reviews praise their thorough explanations, follow-ups, and willingness to go above and beyond to ensure customer satisfaction. Customers have appreciated their quick response during extreme weather, such as turning on the air conditioning during 90-degree heat when other companies could not. Talon, one of their technicians, was praised for being personable, respectful, and knowledgeable, offering helpful tips to improve efficiency even on systems not being upgraded. The company's professionalism and honesty are highly valued, with technicians like David Batt going above and beyond to fix urgent issues, such as repairing wiring and addressing problems caused by rodents. The knowledgeable and highly qualified technicians take the time to explain everything in detail and provide reasonable solutions, making them a trusted choice for homeowners in the Grand Rapids area. They are highly professional, super friendly, and a company that can be trusted to take care of home needs.
Talon was incredible to work with. He was incredibly helpful with tips on ways to improve efficiency, even on other components within my system I wasn’t upgrading at the time. He was personable, respectful, and knowledgeable, and I couldn’t have asked for a better person to receive a quote from.
I can’t say enough good things about David Batt’s professionalism, honesty, and service! I also can’t thank you enough for getting me last minute today when outside air temps were 96 and my inside air temperature was 86! David found a mouse had built a nest in my system over the winter, and chewed up the wiring in my outside unit. He saved what he could and replaced the rest, communicating what he was doing through every step. What a great company and person! Would recommend to anyone!
I bought a house in Grandville with a new central air system and furnace installed by GR Metro. Unfortunately it was installed in the winter and was never tested. After discovering it was not running properly I called GRmetro to inform them of the issue and I asked if the system was under warranty. This was a complicated issue because it was installed before I owned the home. Long story short it turned into a large repair job with over 16 hours of work by multiple techs. GRmetro didn't charge me a dime and got it fixed rather quickly. They installed a new compressor, capacitor and new lines. They stood by their work and made sure my home is cooling properly. Great people...read full review