Our basement flooded and the insurance company referred this company to come out and make the necessary repairs which included cleaning and repainting the floor. It took forever for them to make the initial contact. After they submitted the quote and was approved through the insurance, they never called for a date of service. Given the fact that the holiday was on a Monday, I gave them a few extra days. I had to call to see what the hold was and was told they were waiting for the company they use to pack up the things in my basement. We'll it's been six weeks and I'm still waiting. They're not worthy of one star.
June 2021
They really did a lot of work restoring my Mom's house & I liked working with them. I did find some things after the fact that made me feel a bit disappointed. There were things I didn't know to check before they finished. Overall they're a good company, you just need to keep track of details.
February 2021
If I could give zero stars, I would. I had this company sent for mitigation and repair after a tub leak. After the job was completed I let the contractor Bill know that the tub had issues. Saved all texts and emails via screenshots. His answer was to come back and spray foam under it via an access panel. Still was not level. Told me I had warranty and if issue, they'd be back. Five months to the day, tub cracked. Insurance had to send out an engineer that proved they were at fault due to installation failure. Company fought but ultimately gave in and agreed to fix again. Fast forward 2.5 weeks and we have a leak now from different tub because the plumber had broken... read full review
Our basement flooded and the insurance company referred this company to come out and make the necessary repairs which included cleaning and repainting the floor. It took forever for them to make the initial contact. After they submitted the quote and was approved through the insurance, they never called for a date of service. Given the fact that the holiday was on a Monday, I gave them a few extra days. I had to call to see what the hold was and was told they were waiting for the company they use to pack up the things in my basement. We'll it's been six weeks and I'm still waiting. They're not worthy of one star.
They really did a lot of work restoring my Mom's house & I liked working with them. I did find some things after the fact that made me feel a bit disappointed. There were things I didn't know to check before they finished. Overall they're a good company, you just need to keep track of details.
If I could give zero stars, I would. I had this company sent for mitigation and repair after a tub leak. After the job was completed I let the contractor Bill know that the tub had issues. Saved all texts and emails via screenshots. His answer was to come back and spray foam under it via an access panel. Still was not level. Told me I had warranty and if issue, they'd be back. Five months to the day, tub cracked. Insurance had to send out an engineer that proved they were at fault due to installation failure. Company fought but ultimately gave in and agreed to fix again. Fast forward 2.5 weeks and we have a leak now from different tub because the plumber had broken... read full review