Reviews for Rapid Recovery Service
Write a review
From Rapid Recovery Service
Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards
Ratings
Google: 4/5
Facebook: 4.3/5
Rapid Recovery Service
18377 E 14 Mile Rd, Fraser
Directions Call Suggest an Edit
Our basement flooded and the insurance company referred this company to come out and make the necessary repairs which included cleaning and repainting the floor. It took forever for them to make the initial contact. After they submitted the quote and was approved through the insurance, they never called for a date of service. Given the fact that the holiday was on a Monday, I gave them a few extra days. I had to call to see what the hold was and was told they were waiting for the company they use to pack up the things in my basement. We'll it's been six weeks and I'm still waiting. They're not worthy of one star.
They really did a lot of work restoring my Mom's house & I liked working with them. I did find some things after the fact that made me feel a bit disappointed. There were things I didn't know to check before they finished. Overall they're a good company, you just need to keep track of details.
If I could give zero stars, I would. I had this company sent for mitigation and repair after a tub leak. After the job was completed I let the contractor Bill know that the tub had issues. Saved all texts and emails via screenshots. His answer was to come back and spray foam under it via an access panel. Still was not level. Told me I had warranty and if issue, they'd be back. Five months to the day, tub cracked. Insurance had to send out an engineer that proved they were at fault due to installation failure. Company fought but ultimately gave in and agreed to fix again. Fast forward 2.5 weeks and we have a leak now from different tub because the plumber had broken the seal by tigntening too much and it was crooked, per the new plumber. called the owner Dave, who then threw an expletive at me and told me it wasn't his job to shop for a tub for me. Then hung up. The adjuster who also came is the son of the owner, his name is Kurt. He bold face lied to my insurance company stating they told me my tub was garbage and got bad reviews and told me to specifically not get the tub again. Thankfully I had text messages from Bill, the project manager/contractor That said oh no this is a sturdy tub. Stay away from this company. Thankfully, I saved all my correspondence with their ppl and covered my butt.