Hand & Stone Massage and Facial Spa

Hand & Stone Massage and Facial Spa is a luxury day spa located in Ferndale, MI that offers a range of relaxing and rejuvenating services including massage therapy, facial treatments, and hair removal. The spa is known for providing a high-quality, customized experience with licensed therapists and estheticians who cater to the individual needs of each client. Reviewers praise the exceptional service and skill of the massage therapists, with one client describing their session with Anne as "one of the most satisfactory massage experiences" they've had. Another reviewer had "the best massage of my life" with Phil and left feeling completely relaxed. The front desk staff also receive high marks for their friendly and attentive service. However, one client had a less positive experience due to a disruptive massage therapist in an adjacent room. The loud talking and laughter from this therapist significantly disrupted the reviewer's massage session, causing it to be stopped and restarted. The reviewer felt their experience was ruined and deserving of a complimentary or discounted session as compensation. Additionally, some clients have found the spa's booking system to be challenging, with one reviewer describing it as "impossible on a phone and pretty tricky on a desktop." This individual opted to book their next appointment over the phone to avoid the difficulties encountered online. Overall, Hand & Stone Massage and Facial Spa is praised for its luxurious setting, skilled therapists, and ability to provide a relaxing and rejuvenating experience for most clients. However, the spa may need to address issues with disruptive staff and booking complications to ensure a consistently positive experience for all visitors.