Lucy's Nails

Lucy's Nails is a nail salon with a reputation for providing great service, as expressed by a long-time customer who has been visiting for over 15 years. The customer appreciates the whole staff and highly recommends them. However, another customer had a different experience, waiting 40 minutes for their appointment and observing the technician starting other clients' services, taking payments, and chatting with coworkers. This customer felt frustrated and disrespected, despite their nails being "just ok" and not shaped as requested. A third customer consistently receives high-quality pedicures and manicures, feeling well cared for every time. In summary, Lucy's Nails has mixed reviews, with some customers praising the excellent service and others expressing dissatisfaction with long wait times and subpar attention during their appointments.