We had a great experience from start to finish. They were the first company that was able to get in this week to repair our furnace and were transparent throughout the entire process. Jhayden was a very professional young man. He diagnosed the problems and gave multiple different tiered options to repair. We chose the option that would ensure the furnace would run well for the rest of its life. He located and picked up the needed parts and completed the repair same day. Their prices were comparable to market value. I'd recommend this company and this HVAC technician. Also shout out to the fun truck - great detailing (I'm partial to the colors they chose!) Thank... read full review
October 2024
Peak Heating and Cooling is top-notch! Sawyer, the technician who fixed our furnace today was courteous, communicative, detail oriented, and professional. Additionally, the customer service team is highly attentive and customer-centric. Thank you, Peak!
September 2024
Here are 25 points of customer service that I had hoped to receive, and Peak Heating and Cooling met every single one with flying colors.
1. **Professionalism**: From the initial consultation to the final installation, every team member was professional, respectful, and courteous.
2. **Punctuality**: The technicians arrived exactly on time, ready to work, which was a refreshing change from other service experiences I've had.
3. **Clear Communication**: The salesman explained every option available to me in a clear and concise manner, ensuring I fully understood what I was purchasing.
We had a great experience from start to finish. They were the first company that was able to get in this week to repair our furnace and were transparent throughout the entire process. Jhayden was a very professional young man. He diagnosed the problems and gave multiple different tiered options to repair. We chose the option that would ensure the furnace would run well for the rest of its life. He located and picked up the needed parts and completed the repair same day. Their prices were comparable to market value. I'd recommend this company and this HVAC technician. Also shout out to the fun truck - great detailing (I'm partial to the colors they chose!) Thank... read full review
Peak Heating and Cooling is top-notch! Sawyer, the technician who fixed our furnace today was courteous, communicative, detail oriented, and professional. Additionally, the customer service team is highly attentive and customer-centric. Thank you, Peak!
Here are 25 points of customer service that I had hoped to receive, and Peak Heating and Cooling met every single one with flying colors.
1. **Professionalism**: From the initial consultation to the final installation, every team member was professional, respectful, and courteous.
2. **Punctuality**: The technicians arrived exactly on time, ready to work, which was a refreshing change from other service experiences I've had.
3. **Clear Communication**: The salesman explained every option available to me in a clear and concise manner, ensuring I fully understood what I was purchasing.
4. **Transparency**:... read full review