Photos for Zoom Tan
Reviews for Trinity Health IHA Medical Group, Primary Care - West Arbor
Add your commentBook an Appointment Online
Trinity Health IHA Medical Group, Primary Care - West Arbor
4350 Jackson Rd Suite 200, Ann Arbor
Directions Call Website Suggest an Edit
At this time I'm giving 4 stars, only not 5 because I'm a little frustrated with the new phone system and hours. Hopefully that will change and I can move it back to 5 stars.
The doctors and PAs have always been wonderful. Dr. T Phillips is my doc, and she's just fantastic. I've also seen Dr. Kaplan a few times and he was great too. The nurses I've spoken too are always super knowledgable and kind. All the in person staff and previous most the phone staff was always really nice.
I'm not loving the new phone system and hours though. Some of the people that answer the phone are super nice and helpful, some are kind... read full review
Doctors are great, IHA was a fantastic chain for healthcare until it got acquired by Trinity Health. Trinity Health grew a lot but at the expense of listening providers and PATIENTS while focusing more on how they can get more patients in the pipeline per hour and more testing done that is needed just for billing purposes. However, this is the general disease that affects most of the healthcare system in the US. Sad that Trinity Health has chosen this path. If you have that option, explore going to UofM.
I was happy to see they open at 7 so I could get my blood drawn and get to work on time only to find that the lab doesn't open until 8. Now I need to wait for a whole hour. This could have been made more clear on the website and Google maps.