About BluePearl Pet Hospital
BluePearl Pet Hospital in Ann Arbor, MI, is a highly recommended emergency and specialty animal hospital serving several nearby communities. The staff, from the front desk to the veterinary technicians and doctors, is known for their professionalism, kindness, and dedication to pets' well-being. Many pet owners have expressed gratitude for the thorough and timely care their pets receive. The hospital offers state-of-the-art emergency care, along with specialized services like ophthalmology and advanced diagnostic imaging. While some experiences reflect the compassionate care provided, such as a personal sympathy card sent to a grieving pet owner, others highlight challenges like long wait times due to being understaffed. Despite these challenges, the customer service and understanding of the staff are praised. The team is responsive, providing prompt answers to questions and accommodating appointment requests. However, there have been concerns regarding communication about examination findings, with some owners feeling left in the dark. Overall, BluePearl Pet Hospital is recognized for its excellent care, reasonable pricing, and commitment to helping pets live healthy lives, with many expressing appreciation for the kindness and respect shown during difficult times.
We had to put down our sweet baby today. The people were so kind and so patient with us. They explained everything that was going to happen. Although we're deeply saddened, we're also immensely grateful to all of the people at Bluepearl for treating us and our kitty with compassion and respect. Thank you.
I have to write a second review. BluePearl just sent us a personal sympathy card with employees' thoughts and signatures. It deeply touched our hearts. So thoughtful and kind. God bless all of you.
Very long wait due to being understaffed (which I totally get) but the customer service and understanding were impeccable. The staff took great care of my furbaby and I appreciate their help.
Only emergency vet that answered the phone after pushing one button, was so very nice at check-in, the vet was completely sympathetic telling my dog had cancer and wasn’t likely to make it through the weekend. I took my dog there because I didn’t know if he was dying or not, and my concern was never about the cost. They were there through the whole euthanasia process and made us feel comforted in our time of need and uncertainty. Would take my pets there again.