Donovan's Serenity & Wellness

Jun 2023

This place has really gone downhill. Whenever I call to try to make an appointment, no one answers, and it takes days for them to call back, that is, if they ever do. They barely offer any services anymore because of "staff shortages", but they'll still take your money for gift certificates- you just can't use the certificate. Very disappointed. I'll be taking my business elsewhere from now on.

Dec 2022

Based on Donovan's Serenity & Wellness' website, I purchased a $350.00 spa package for my wife's birthday. Only afterwards to find out that the services advertised on their website are not available. When calling, I was told that the credit does not expire ever, and can be used at any time...That does not give her the spa package that I wanted for her. It is not my problem that they have staffing issues. I would not have spent $350.00 if the services advertised were not available. I would have went somewhere else. Falsely advertising the services provided/available, and then not doing anything to correct that is not a way to conduct business.

Aug 2022

Received gift certificate over the holidays and decided to try them out they could not take my daughter and I at the same time so end up sitting there while my daughter got a massage. She said it wasn't good. Decided to use the rest of the gift certificate to dye my hair, made a date for it a month away and 30 days later when my alarm went off I called to double check the time and they told me they had no record of my appointment. They offered no compensation no apologies and said they could schedule me out another month wait! I was Furious and declined