I realize that this is a small incident in the big scheme of things, but I feel compelled to write a review. I was 200 miles from home when my 2095 Mercury Mariner's warning system told me that my left rear brake and turn signal wasn't working. I drove into Dean Arbour Ford, which was directly across the street from our hotel, fully expecting to wait for service. I spoke to the service manager who had me drive into the shop, personally verified that the bulb was indeed burned out, called over a technician who replaced the bulb immediately. He then escorted me to the cashier, where he told me he was only charging me for the bulb and nothing for installation.... read full review
June 2016
Just stopped 10:30 am. 67 years old tried to look at Explorer on lot, approAch by saleswoman stayed I need no help just killing time. Wife handicapped checking vehicle ingress/egress sale in stood with hand on vehicle as if I was a destructive thief. Will never stop again. Bye Bye sale
May 2016
We have a 2003 Lincoln LS which needed a new computer. Dean Arbour Ford of Alpena was able to order the part and assured us it would arrive within one week. We appreciate their professional and timely service.
I realize that this is a small incident in the big scheme of things, but I feel compelled to write a review. I was 200 miles from home when my 2095 Mercury Mariner's warning system told me that my left rear brake and turn signal wasn't working. I drove into Dean Arbour Ford, which was directly across the street from our hotel, fully expecting to wait for service. I spoke to the service manager who had me drive into the shop, personally verified that the bulb was indeed burned out, called over a technician who replaced the bulb immediately. He then escorted me to the cashier, where he told me he was only charging me for the bulb and nothing for installation.... read full review
Just stopped 10:30 am. 67 years old tried to look at Explorer on lot, approAch by saleswoman stayed I need no help just killing time. Wife handicapped checking vehicle ingress/egress sale in stood with hand on vehicle as if I was a destructive thief. Will never stop again. Bye Bye sale
We have a 2003 Lincoln LS which needed a new computer. Dean Arbour Ford of Alpena was able to order the part and assured us it would arrive within one week. We appreciate their professional and timely service.