Technicians do excellent work, BUT ... Billing practices are incompetent and unresponsive. I never received, directly, an invoice for work done in May. Instead, they apparently sent the invoice to my condo association, although they seem to have gotten the name of the association wrong and the invoice was not received. A couple of months later, the Association did receive an invoice, with lots of late charges. The Association Manager called them, explained the situation and asked that they remove the late charges and bill me directly. Instead, they later sent another invoice to the association, with more late charges. The labor charge also was highly inflated. I wrote,... read full review
September 2017
I had the pleasure of meeting Solutions when they installed a generator at my work place. They were very kind and always very prompt. I had asked Steve ( with Solutions ) about generators and he said that when I get a home and need one installed, to just call. When I purchased my first home, I called Solutions and bought my generator. They came and sized up what I would need and gave me options. I asked if they could do some other work before I moved in, Steve said "no problem". With a holiday near and my moving in date getting close, Steve called on a Friday and said they were really busy and didn't know when they could get me, would it be ok if they came... read full review
Technicians do excellent work, BUT ... Billing practices are incompetent and unresponsive. I never received, directly, an invoice for work done in May. Instead, they apparently sent the invoice to my condo association, although they seem to have gotten the name of the association wrong and the invoice was not received. A couple of months later, the Association did receive an invoice, with lots of late charges. The Association Manager called them, explained the situation and asked that they remove the late charges and bill me directly. Instead, they later sent another invoice to the association, with more late charges. The labor charge also was highly inflated. I wrote,... read full review
I had the pleasure of meeting Solutions when they installed a generator at my work place. They were very kind and always very prompt. I had asked Steve ( with Solutions ) about generators and he said that when I get a home and need one installed, to just call. When I purchased my first home, I called Solutions and bought my generator. They came and sized up what I would need and gave me options. I asked if they could do some other work before I moved in, Steve said "no problem". With a holiday near and my moving in date getting close, Steve called on a Friday and said they were really busy and didn't know when they could get me, would it be ok if they came... read full review