Reviews for Pratt Abbott

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Sep 2022
I was extremely impressed with my wedding dress cleaning and preservation at Pratt Abbott Forest Ave.! This location was recommended to me by a friend, who lives out of state but drove nearly 3 hours to this location to get her wedding dress cleaned and preserved last year. After my wedding, I took her recommendation and used them to take care of my dress (I'm local!) It took about two months for my dress to be complete, but I was very impressed with the process from start to finish (and the staff I worked with!) A couple weeks after I picked up my dress, I received a card from Angela, the Garment Care Coordinator, with a thank-you note congratulating me on my wedding and a $30 gift card for any future service. I felt confident knowing my dress was in good hands and am so happy that my dress is finally home safe! I highly recommend this location for any of your wedding dress cleaning and preservation needs.
Dec 2021
First experience- cleaning couch cushion covers. They were returned to me covered in dog hair. I don't own a dog. They did it again. Still covered in dog hair. Third time it finally worked.Second experience- I dropped off clothes and bedding. Clothes come back to me. I am handed bedding that isn't mine and has a different number on it. They have lost my bedding.I'm told I'll get an email or call. A month passes. I call and they explain that the employee in charge has quit and not relayed the information but they will call me soon. I am waiting for my call. I will update this review when I receive my bedding.UPDATE: Bedding was found and I picked it up. They waived the...read full review
Mar 2021
I have taken my dresses to be dry cleaned by them several times and each time they have done a fabulous job on them. The stains are removed, the quality isn't compromised, and it all complete in good time. I am happy with their services and will continue to use them in the future too. Lori, the manager has been extremely kind and accomodating with my requests as well. Their customer service is on point and as a local business, they truly care about their customers.