“Service was prompt and we very much appreciate the honesty with which our problem was diagnosed.“
“Mark was able to help us with a shower leak when no one else was able. He did an amazing job with the install of the new shower fixtures and pipes with immediately fixed the problem. He’s incredibly kind and was excellent to work with! We will happily have him work on any of our plumbing needs in the future.“
“After installing a new bathroom faucet, I realized that the plumbing underneath, which was original to the house, wasn't holding up. I found Mr. Bourque through a search and was happily rewarded. He was thorough, professional, and a very pleasant person. I am impressed with his work and his knowledge. Will use again should a need arise.Services: Faucet repair“
“Was able to come out quickly for an emergency call due to our propane furnace not working, and having no heat and hot water. Was able to figure out the issue, when the gas company could not. Friendly, professional, and great to work with. We will continue to use them for all our plumbing and heating needs“
“Great experience. Purchased our house and moved in less than a week ago, only to find out we had little to no hot water. I Emailed, and having not heard back by noon, then called the company (who I won't name) who had been maintaining the furnace and boiler for the previous owners for 20 years, only to be told that they had read my email (apparently couldn't be bothered to respond) but they only service existing customers... Hard to be an existing customer when you've just moved in five days earlier. Called a few places and got nothing but answering machines. Called Lord & Brooks, based on a review I read, and their answering machine actually had a phone number for emergency service. Called that number and got a call back in less than five minutes. Was told he was at a job in Portland (at which point I figured we'd be looking at days with no hot water) but he then said he'd be able to get away in an hour or two to come over and look at the issue. Sure enough he was there within two hours, and had the problem fixed in less than 20 minutes. Turned out to be a worn out mixing valve that, ironically enough, the first company I called, who "only serviced existing customers", had supposedly just rebuilt in July, yet the spring was worn away to almost nothing. The charge was a grand total of $105. No fee for emergency service, no thought of telling us to replace unneeded parts. Just a service call and parts. This company took what could have been a horrible situation and made it great instead THIS is how you make customers for life. I'm a service manager for a luxury auto brand and I'll be using this experience in training new personnel. Could not be happier with the service provided, and will be using Lord & Brooks for multiple things in the future, including adding a gas range as we were already planning. Truly an exceptional job. And for the record, ten hours later, I've yet to receive a call back from any other companies I'd called, for an issue that seems pretty important given that there's a blizzard coming this weekend. If you need service for plumbing, heating or the myriad other services they offer, I highly recommend you skip the hassle and just call Lord & Brooks from the start. Thanks so much!“
“While showering this morning the drain began to overflow. I stopped showering and moved upstairs to finish and my wife came running up to tell me that now water was going everywhere since the drains must have been tied together! I called a few plumbers who weren't available and finally got referred to a drain company who also wasn't available but he referred me to Southern Maine Sewer and Drain. Dave happened to be ten minutes away and quoted us $295. He arrived promptly, snaked the drain, then told us the job was actually cheaper than we described on the phone and only charged us $195. The honesty was refreshing - we were ready for $295 and desperate for service and he charged us the lower price even though he really didn't have to. We highly recommend using Dave for any drain issues! Thank you!“
“Kyle was awesome. He was very quick to respond to my initial call. He came to diagnose my issue the same day. Excellent service at a very fair price.Service: Plumbing leak detection“
“I recently had a whole home heat pump system installed. I had obtained three quotes from local companies and was very impressed by G-P. Mike Levesque, Sales, spent hours during multiple site visits with me to evaluate the layout of the house and discuss best options for running the line sets so that they would as hidden as possible. No other company took the time to do this. He worked to earn my business and he did.
The quote from G-P was all inclusive. It included not only the equipment and installation, but also the electrical, carpentry and drywall work. There were no surprises at the end of the day.
Prior to the start date, Mike laid out the entire installation process and timeline including which teams would be working on which aspects of the project. This was important to me because I work from home and he made every effort to interrupt my work day. The installation went very well - on time and on budget - and I am extremely happy with the outcome.“
“I have used Perfect Plumbing and heating for plumbing and heating needs. They are my go to people and I’ve found their services to be honest fair and reliable plus they do good work!“