Lisbon Road Animal Hospital: Cote Tyler DVM

Aug 2023

I myself find that you never know who you will see. We have a favorite person who is always unavailable. I have lost all confidence in the team and find they are more concerned about the bottom line than the pets we have!. Our three dogs are family! I realize they are busy but that doesn't account for the expense and lack of support you receive from the staff. I am now searching for a new place to entrust with the care of our dogs. Would no longer recommend as we have in the past!

Mar 2023

I have been a a customer of Lisbon Road Animal Hospital for over 4 years with various animals and have always spoken highly of their practice and recommended them to everyone. I can no longer do that after the changes I've seen in the practice. I'm not sure if the changes are due to COVID or something else, but they haven't been positive, and they've led to medical issues for my pets and increased costs for me. After my cat had a dental cleaning and extractions at Lisbon Road, she was sent home with a new antibiotic. It didn't work and it took several phone calls to connect with the vet. The office did not see her or even attempt to schedule an appointment, but I received a new antibiotic. Once again, the antibiotic worked minimally and I called again. I was given only two options: do another round of the second antibiotic or go to a specialty vet for an expensive procedure under anesthesia (a cost I could no longer afford after all of the other expensive treatment, a car breakdown, and having to move). At that point, I broke down thinking that if one more round of the antibiotic didn't work I'd have to have my cat put to sleep to prevent her from more suffering. At that point, out of desperation, I switched vets. I called the new vet's office on Saturday morning to start the process and they scheduled her for an appointment on Monday even before having her records. On Monday, she was fully examined by a vet who determined that her sinuses and nasal passages were severely inflamed and she needed a steroid to bring down the inflammation and improve her breathing (which was the top priority). They put her on a steroid and the original antibiotic which had been used before the dental and had proved effective. She started the first dose of both medications Monday night and by Tuesday morning was showing slight improvement in her breathing. By this morning, her breathing was 75% improved with no more accessory muscle involvement and minimal snorting. The bloody discharge was significantly reduced and had thinned out enough for her to sneeze it out. If Lisbon Road Animal Hospital had simply made the time to SEE my cat, their vets likely would have come to the same conclusion and it would have saved her a week of suffering and it would have saved me the crying over fearing I was going to lose my cat. This is inexcusable. It is unacceptable that they send clients whose pets have fairly minor acute health concerns to emergency vets (at considerably higher costs) because their practice is so overbooked. My cat nearly died because of their negligence and failure to manage the practice in a way that provides adequate care for all of the animals they claim to support. If I had stayed with Lisbon Road Animal Hospital, I would have believed them when they said the only remaining option was a medical procedure that I could not afford, and I would have had my cat needlessly put to sleep. That is not something I can forgive or forget, and I will no longer recommend Lisbon Road Animal Hospital. Utilizing this practice will put people's beloved animals lives at risk.

Sep 2022

I love all the vets here except one whom I won't name. Dr Robitaille is my favorite. She never makes me feel rushed and goes above and beyond to get the answer if she doesn't know it at the time. For those complaining about how "all they care about is money", well it's a business, just like a Drs Office. Most of the Vet practices around here are owned by big corporations that charge the big $$$. It's not this particular location or these particular Vets. It's sad really. Maybe check out insurance for your pets or look for a locally owned practice, if you find one let me know!!!