Eastern Maine Healthcare Center

Aug 2019

I'm a trans woman, and came in here to get some blood drawn. Pros: Big props for Katrina at the blood lab desk, who heard my sad tone of voice when she confirmed my name and offered to change my preferred name in the system! She was discreet and thoughtful and did everything I could wish a healthcare provider would do in a situation like that. Cons: When the phlebotomist Vanessa came out to get me in the waiting room, she called for me by my deadname- even though the paperwork Katrina gave me used my proper name. I corrected her and she acted really nervous all through the blood-drawing process. I wish I could count on meeting more Katrinas and fewer Vanessas when interacting with the healthcare system.

Aug 2016

They have problems with organizing, prioritizing, and defining what their plan is. Problems with rude staff, doctors that overbook patients so that the wait time can be ridiculous. Problems with Walk In Care in which anyone that comes in is simply sent back down to see their regular doctor without an appointment so then the wait time is even longer. Which makes me wonder why they have walk in care in the first place if most people are simply sent back down the hall? It's hard to see your regular doctor and have that professional touch. They also seem to be in a constant state if identity crisis when they are no longer a Family Practice and are trying to be everything...read full review