“John is fabulous: Very knowledgeable, explains everything, listens, reasonable and does excellent work. He had the neatest most organized truck that I have ever seen. He gets five stars out of five. He is our go to plumber.“
“Over the years, Garnet Colpitts has done out seasonal shut offs and turn ons. He has always been responsive to any need and treated us with courtesy and professionalism.Services: Faucet repair“
“Replaced oil tank quickly and efficiently with no problemsService: Heating system repair“
“Job: Putting back several large granite blocks that had fallen onto sidewalk & wall adjustment of protruding blocks.Call, call back, estimate and completed job all within a couple days.Very competent work. Took extra pains to get the job right and figured out steps to take as problems came up. Be quiet, step back and let them run with it!Did a truly great job and at a very reasonable price.I rarely complete these reviews, but in this case, I feel if you need to get a similar job done, don't hesitate to call them!!“
“I have nothing but great things to say about everyone I have dealt with at Eastern Mechanical. They are very professional, show up on time, return your call promptly and are committed to customer satisfaction. Jacki went out of her way to help us and Zac worked tirelessly to get our hot water issue fixed. It's comforting to know they are there when you need them.“
“Kyle was awesome. He was very quick to respond to my initial call. He came to diagnose my issue the same day. Excellent service at a very fair price.Service: Plumbing leak detection“
“Great experience. Purchased our house and moved in less than a week ago, only to find out we had little to no hot water. I Emailed, and having not heard back by noon, then called the company (who I won't name) who had been maintaining the furnace and boiler for the previous owners for 20 years, only to be told that they had read my email (apparently couldn't be bothered to respond) but they only service existing customers... Hard to be an existing customer when you've just moved in five days earlier. Called a few places and got nothing but answering machines. Called Lord & Brooks, based on a review I read, and their answering machine actually had a phone number for emergency service. Called that number and got a call back in less than five minutes. Was told he was at a job in Portland (at which point I figured we'd be looking at days with no hot water) but he then said he'd be able to get away in an hour or two to come over and look at the issue. Sure enough he was there within two hours, and had the problem fixed in less than 20 minutes. Turned out to be a worn out mixing valve that, ironically enough, the first company I called, who "only serviced existing customers", had supposedly just rebuilt in July, yet the spring was worn away to almost nothing. The charge was a grand total of $105. No fee for emergency service, no thought of telling us to replace unneeded parts. Just a service call and parts. This company took what could have been a horrible situation and made it great instead THIS is how you make customers for life. I'm a service manager for a luxury auto brand and I'll be using this experience in training new personnel. Could not be happier with the service provided, and will be using Lord & Brooks for multiple things in the future, including adding a gas range as we were already planning. Truly an exceptional job. And for the record, ten hours later, I've yet to receive a call back from any other companies I'd called, for an issue that seems pretty important given that there's a blizzard coming this weekend. If you need service for plumbing, heating or the myriad other services they offer, I highly recommend you skip the hassle and just call Lord & Brooks from the start. Thanks so much!“
“I recently had a whole home heat pump system installed. I had obtained three quotes from local companies and was very impressed by G-P. Mike Levesque, Sales, spent hours during multiple site visits with me to evaluate the layout of the house and discuss best options for running the line sets so that they would as hidden as possible. No other company took the time to do this. He worked to earn my business and he did.
The quote from G-P was all inclusive. It included not only the equipment and installation, but also the electrical, carpentry and drywall work. There were no surprises at the end of the day.
Prior to the start date, Mike laid out the entire installation process and timeline including which teams would be working on which aspects of the project. This was important to me because I work from home and he made every effort to interrupt my work day. The installation went very well - on time and on budget - and I am extremely happy with the outcome.“
“I am a landlord in the area and use Rinaldi Energy for all of my heating/oil needs for 8 properties. They introduced the Price Protection Plan this year which I HIGHLY recommend. Instead of spending a lot of money on oil solely in the winter months this plan spreads the cost across all 12 months of the year, lessening the burden of paying for the oil mostly in the winter. Any credits that you accumulate can be used for services or applied to make your next years plan cheaper! Fantastic business and i highly recommend them.“
“Service was prompt and we very much appreciate the honesty with which our problem was diagnosed.“