Sorry there isn't a zero star option! Purchased a log set through Watson's who works with Hearth Product Services Inc for installation. After a bit of a wait because our location wasn't "convenient" for Hearth Product Services, Brandon showed up and installed the log set. He walked me through turning the log set on and off and then stated, "do not use the log set until the gas pressure is increased". Called our propane provider and had them come out and increase the gas pressure. Called Hearth Products and spoke to Amanda to report that the pressure had been increased and that they needed to come back out to test the pressure and... read full review
November 2021
Scheduled for service this morning - spoke to the tech as he was sitting in his van outside my house. Our driveway had just been resurfaced and he wouldn't come in to perform service because he didn't want to walk across the wet grass with his tools. Not sure what makes him better than the other 5 contractors I've had inside the house this week (who walked across the front lawn to get in), but if I could offer zero stars on this review, I would. Unprofessional and rude at best.
March 2020
Gary is a real, good, honest guy. He is rough around the edges but he cares deeply about his customer and the people that work for him. Kelly made everything happen...FAST! Brandan came out with smile. He showed me how to use our gas fireplace and left the area clean as when he got here. Luanne and I appreciate all the work HPS has provided.Thank you Gary, Kelly and Brandan for you service.
Sorry there isn't a zero star option! Purchased a log set through Watson's who works with Hearth Product Services Inc for installation. After a bit of a wait because our location wasn't "convenient" for Hearth Product Services, Brandon showed up and installed the log set. He walked me through turning the log set on and off and then stated, "do not use the log set until the gas pressure is increased". Called our propane provider and had them come out and increase the gas pressure. Called Hearth Products and spoke to Amanda to report that the pressure had been increased and that they needed to come back out to test the pressure and... read full review
Scheduled for service this morning - spoke to the tech as he was sitting in his van outside my house. Our driveway had just been resurfaced and he wouldn't come in to perform service because he didn't want to walk across the wet grass with his tools. Not sure what makes him better than the other 5 contractors I've had inside the house this week (who walked across the front lawn to get in), but if I could offer zero stars on this review, I would. Unprofessional and rude at best.
Gary is a real, good, honest guy. He is rough around the edges but he cares deeply about his customer and the people that work for him. Kelly made everything happen...FAST! Brandan came out with smile. He showed me how to use our gas fireplace and left the area clean as when he got here. Luanne and I appreciate all the work HPS has provided.Thank you Gary, Kelly and Brandan for you service.