Unfortunately it appears their the reviews are earned. Very poor experience even though I was going through the Costco program. In the end they were going to charge me for over 200 sf of carpet that they attributed to waste on an installment of about 480 sf. When questioned the salesmen, after making me wait for over a week, stated that Costco margins are razor thin. That being the case then why sign up for their program and then attempt to cheat their customers? Buyer beware in this case! Very poorly managed business with little to no transparency.
March 2023
I called and asked for someone to come out and measure to buy a carpet. They sent someone out and everything was seemingly great. I didn't love the selections offered, but I made a selection and made the purchase. It went super smooth.Then they started calling me telling me they didn't have the carpet I ordered and asking me to come in. I was a little confused by the messages left.I ended up asking for a refund through text message as that was how I dealt with the salesman. He had traditionally responded and even had read receipts on. That text is still unread.I called the store 24 hours later to request a refund. I was told the salesman had do process it and... read full review
December 2022
They totally ripped me off. After putting a non-refundable deposit down, they increased the price on me three times. The installation work was good but I could've gotten the same from Home Depot at a fraction of the cost. I will not use Carpet Land again.
Unfortunately it appears their the reviews are earned. Very poor experience even though I was going through the Costco program. In the end they were going to charge me for over 200 sf of carpet that they attributed to waste on an installment of about 480 sf. When questioned the salesmen, after making me wait for over a week, stated that Costco margins are razor thin. That being the case then why sign up for their program and then attempt to cheat their customers? Buyer beware in this case! Very poorly managed business with little to no transparency.
I called and asked for someone to come out and measure to buy a carpet. They sent someone out and everything was seemingly great. I didn't love the selections offered, but I made a selection and made the purchase. It went super smooth.Then they started calling me telling me they didn't have the carpet I ordered and asking me to come in. I was a little confused by the messages left.I ended up asking for a refund through text message as that was how I dealt with the salesman. He had traditionally responded and even had read receipts on. That text is still unread.I called the store 24 hours later to request a refund. I was told the salesman had do process it and... read full review
They totally ripped me off. After putting a non-refundable deposit down, they increased the price on me three times. The installation work was good but I could've gotten the same from Home Depot at a fraction of the cost. I will not use Carpet Land again.