I brought a sweater into have it cleaned. When it left my hands the sweater was in good shape. When it was returned to me it was riddled with holes the back was almost half gone. I asked what happened & was told O I guess the sweater was old (it wasn't) then they said it must have been new next came it must have been cheap (it was $100 ). I asked why if they saw all these holes they didn't call me to confirm I still wanted the sweater cleaned as it was unwearable. I got no answer. When I asked what they could do for me they told me nothing. They did not even refund the cleaning fee. Dismal customer service. Will never use them again.
April 2023
Smithsburg cleaners is alright if you only want dry cleaning done, but I strongly advise you do not get any tailoring done here. I brought three nice suits to this location to be tailored, and none of them came out right. First, their "changing room" is a closet with one light bulb and a broken clothes hook that is mostly hanging out of the wall. Secondly, they do not take (or maybe even know how to take) proper measurements for a suit coat. I am used to my tailors using measuring tape to measure and chalk to mark the work that needs to be done. They did none of this expected work. They simply had me put on my suits and eyeballed it. I asked if they should take... read full review
August 2022
Dropped off curtains to be hemmed. Was told it was $20 to hem BOTH panels and was given a claim ticket for $20 and told to pick up on Saturday. Went back on Saturday they said they messed up and it wouldn't be done til Tuesday. Went back on Wednesday to pick up my curtains to be told that the price will now be $30 ($10 more) because the person that they have doing alterations now charges $30. NEVER again will I use this place
I brought a sweater into have it cleaned. When it left my hands the sweater was in good shape. When it was returned to me it was riddled with holes the back was almost half gone. I asked what happened & was told O I guess the sweater was old (it wasn't) then they said it must have been new next came it must have been cheap (it was $100 ). I asked why if they saw all these holes they didn't call me to confirm I still wanted the sweater cleaned as it was unwearable. I got no answer. When I asked what they could do for me they told me nothing. They did not even refund the cleaning fee. Dismal customer service. Will never use them again.
Smithsburg cleaners is alright if you only want dry cleaning done, but I strongly advise you do not get any tailoring done here. I brought three nice suits to this location to be tailored, and none of them came out right. First, their "changing room" is a closet with one light bulb and a broken clothes hook that is mostly hanging out of the wall. Secondly, they do not take (or maybe even know how to take) proper measurements for a suit coat. I am used to my tailors using measuring tape to measure and chalk to mark the work that needs to be done. They did none of this expected work. They simply had me put on my suits and eyeballed it. I asked if they should take... read full review
Dropped off curtains to be hemmed. Was told it was $20 to hem BOTH panels and was given a claim ticket for $20 and told to pick up on Saturday. Went back on Saturday they said they messed up and it wouldn't be done til Tuesday. Went back on Wednesday to pick up my curtains to be told that the price will now be $30 ($10 more) because the person that they have doing alterations now charges $30. NEVER again will I use this place