Healthy Steps

Mar 2024

BEWARE Charged $300 for a virtual visit which they FORCE you do before being able to schedule an appointment. What a scam! They make you sign a disclaimer and force you to provide a credit card because they know insurance does not cover it. The front desk said it should only be $100 at most. Stay away!

Oct 2022

There were many red flags I should have recognized from the start, from erroneous labs, to lack of transparency with billing, to negligent communication and lack of responsibility taken. I really liked Dr. Baksh at first and was feeling very positive, but things quickly went downhill. Despite my primary concerns being mental health related and GI related, the doctor recommended allergy testing as part of (in her words) "a holistic approach". I did as she recommended, and when the results came back, she told me they show that I have a peanut allergy. I have been consuming all things peanuts my entire life and never had a reaction, ever. Despite explaining this to the doctor, she prescribed me an epi-pen and advised me to start taking allergy medication daily long term. I thought it was unusual when she asked if I ever noticed chronic congestion or sinus issues and I answered "no", and she stared through me and continued with the allergy recommendations. For mental health help, she referred me to Mindoula, a virtual-only psychiatric group that works in partnership with Healthy Steps. This is where things began to break down irreparably. The first virtual visit I had was with a care manager who told me I have to complete the initial mental health questionnaire so they can pair me with the appropriate mental health providers. I waited for more than a month before I heard back from them. The second virtual visit I had was with another care manager, who had me complete the questionnaire again, and told me they were working on finding me a provider and it could take up to 4 weeks. I waited again. The third virtual visit I had was, you guessed it... another care manager... etc etc. Meanwhile, I had been prescribed an anti-depressant by Dr. Baksh. I had my follow up visit to discuss how the meds are going. I was then told that they have to work with a psychiatry group in order to prescribe these meds, so I should continue to follow up with Mindoula. When I did, the care manager at Mindoula asked me what I talked with the doctor about, I told her the above. She said that it does not sound like we covered Mindoula's recommendations, which Mindoula had sent directly to Healthy Steps ahead of my visit. I told the Mindoula care manager that I do not know what Mindoula's recommendations were, but I explained the discussion that was had about my medication and care plan. The Mindoula care manager then made some disparaging comments, along the lines of "providers don't like to follow our recommendations unless the patient asks them", and told me I should have another follow up with Healthy Steps. She then had me do the questionnaire, and verify my insurance, again. I called Healthy Steps to ask for clarification, but nobody returned my call. About 4 days later I tries again. No response to my phone messages. On a third try, a receptionist told me to use the myPrivia app to send text messages because this is the best way to communicate. I did as she suggested, and the PA responded saying 'we did discuss the recommendations', and summarized the discussion in her message. The point that she was not addressing was that according to Mindoula, this was NOT their recommendation. However, this crucial part of my communication was repeatedly ignored. Basically, I was being yanked back and forth between Healthy Steps and Mindoula and no responsibility was taken by either side. I finally sent a message to Healthy Steps telling them I no longer want to use Mindoula because of this situation. As a side note, the PA also started responding to old text messages that we had already addressed, which added to the confusion. Unfortunately I ended up having to cancel a follow up with Healthy Steps around the time I sent the message due to COVID exposure. About 3 weeks later, Healthy Steps mails me a letter stating that they are terminating our relationship because we cannot agree on quality healthcare. They got the last part right - we definitely do not agree on the meaning of quality healthcare or part

Oct 2022

Update: Because of my posting, Healthy Steps notified us we were no longer welcome as patients. They said the posting was clear we didn't trust their care. Thing is, I had no problem with the care, just the billing. Not only did they notify me, but they also expelled my husband who wasn't involved. It's apparent if you call them out on fraudulent charges they don't want to deal with you. Would give zero stars if it was an option. They also put the bill into collections with less than 90 days since the service when I’ve been in contact with them weekly and am the proactive one trying to get this settled. This is a fraudulent practice and when you even slightly question...read full review