About SERVPRO of Crofton/Odenton/Severn
SERVPRO of Crofton/Odenton/Severn is a restoration company specializing in dealing with fire and water damage. They offer a range of services, including cleanup and restoration for various types of property damage emergencies. Customers praise the company's professionalism, punctuality, and responsiveness. They highlight the company's willingness to work around their schedules and provide timely communication. SERVPRO has been commended for its ability to efficiently handle projects, completing jobs within a few days. Clients appreciate the company's clear explanations, addressing concerns and ensuring understanding of the processes involved. SERVPRO of Crofton/Odenton/Severn is known for its commitment to customer satisfaction, going the extra mile to address any issues that arise and ensuring a positive experience for its clients.
⭐️⭐️⭐️⭐️⭐️ 5-Star+ Review for SERVPRO (and Chuck!)
It all started with wanting a new and fresh start in our home office. After pulling up the carpet, we quickly realized we were dealing with something much bigger… the lingering odor of pet (and human) urine that had soaked into the subfloor over time. We knew that before installing new carpet, we had to fully address the problem and make sure it was handled the right way.
We reached out to SERVPRO of Crofton/Odenton/Severn for an estimate, and that’s when we met Chuck, and honestly, we couldn’t have asked for a better experience.
From the moment he arrived, Chuck was knowledgeable,...read full review
Absolutely excellent service by Chuck! He explained everything, worked with me on times that were most convenient around my work schedule. And probably the best part was that I received a phone call back within 5 min when I called Sunday morning on Father's Day. Chuck was able to come by within 10 minutes to assess my situation & immediately got to work on getting rid of the wet carpet, insulation, & drywall. Would highly recommend!
Chuck, Jim, and the office staff were amazing. They did what they said they would, when they said they would, always polite and friendly. I contacted them about a flood after the heavy rains and they were out immediately with the tools to make it better. They came over every day to check on the progress, even in the heavy snow.