The vet was amazing as were the vet techs. My only minor complaint was the wait to check in but I totally understood why once I got up to check in and all my questions were answered thoughtfully and throughly.
May 2024
Now this happened a few months back. But I have not had time to post until now. We took our two babies to this location as a last minute rush timing situation. I specifically requested don't cut there hair fur to low. Also spike fluff top. I was assured it's no problem and we would be happy. Three hours late my husband called me on FaceTime. When I saw our babies I screamed. All there hair was basically gone. Long story short we didn't pay for the hair cut and bath. Where given a coupon for next two visits. Apology from manager. I told me husband to leave immediately and toss the coupons in garbage. He being the kind guy that is is gave the coupons to some... read full review
March 2024
I used to work for vetco clinics(dmv, glen burnie home base), so I understand the irritations and stresses they encounter. The only difference of when I used to work with them, is we would control our faces and atleast WAIT til the client left the van to complain. It saddens me that even though the quality and presentation of service has extremely improved, the attitudes and professionalism is extremely lacking. 4 out of the 5 times I've gone to them in the past they have either been unclear about certain things like having to request WHICH heartworm prevention you want "prescribed" after blood tests in order to order it later on/get from outside resources,... read full review
The vet was amazing as were the vet techs. My only minor complaint was the wait to check in but I totally understood why once I got up to check in and all my questions were answered thoughtfully and throughly.
Now this happened a few months back. But I have not had time to post until now. We took our two babies to this location as a last minute rush timing situation. I specifically requested don't cut there hair fur to low. Also spike fluff top. I was assured it's no problem and we would be happy. Three hours late my husband called me on FaceTime. When I saw our babies I screamed. All there hair was basically gone. Long story short we didn't pay for the hair cut and bath. Where given a coupon for next two visits. Apology from manager. I told me husband to leave immediately and toss the coupons in garbage. He being the kind guy that is is gave the coupons to some... read full review
I used to work for vetco clinics(dmv, glen burnie home base), so I understand the irritations and stresses they encounter. The only difference of when I used to work with them, is we would control our faces and atleast WAIT til the client left the van to complain. It saddens me that even though the quality and presentation of service has extremely improved, the attitudes and professionalism is extremely lacking. 4 out of the 5 times I've gone to them in the past they have either been unclear about certain things like having to request WHICH heartworm prevention you want "prescribed" after blood tests in order to order it later on/get from outside resources,... read full review