Our 3 year old AC unit wasn't cooling our house anymore. Gave these guys a call on a sunday (same day!) and everything was fixed in an hour. Service and new refrigerant total was $550. He explained what happened clearly and honestly. He even detailed how we should go about reimbursement/claiming warranty with the company that originally installed it ?
These guys are definitely in your corner when it comes to costs and repairs. VERY highly recommend.
July 2024
Hecox continues to amaze us with how wonderful their service can be. Not only was the original install last year a 5-star review, but so too is their continued warranty support and servicing this year (even while being inundated with appointments during this heat dome). We couldn't be more pleased with our decision to have gone with this company and I will hands-down recommend them to anyone in the market.
July 2024
Zach was a great and knowledgeable service tech who took care of my downstairs unit checkup without issue.
I informed the company when I made my appointment that they would need a 30ft ladder to reach my rooftop unit. I was assured that they would either send a tech with such a ladder or let me know that one was not available. Neither happened, so only one of my two units got checked out. Their installation team has one, but they are booked through the summer. No big deal, just would have liked to know beforehand.
Our 3 year old AC unit wasn't cooling our house anymore. Gave these guys a call on a sunday (same day!) and everything was fixed in an hour. Service and new refrigerant total was $550. He explained what happened clearly and honestly. He even detailed how we should go about reimbursement/claiming warranty with the company that originally installed it ?
These guys are definitely in your corner when it comes to costs and repairs. VERY highly recommend.
Hecox continues to amaze us with how wonderful their service can be. Not only was the original install last year a 5-star review, but so too is their continued warranty support and servicing this year (even while being inundated with appointments during this heat dome). We couldn't be more pleased with our decision to have gone with this company and I will hands-down recommend them to anyone in the market.
Zach was a great and knowledgeable service tech who took care of my downstairs unit checkup without issue.
I informed the company when I made my appointment that they would need a 30ft ladder to reach my rooftop unit. I was assured that they would either send a tech with such a ladder or let me know that one was not available. Neither happened, so only one of my two units got checked out. Their installation team has one, but they are booked through the summer. No big deal, just would have liked to know beforehand.