Carpet & Floor Express

Carpet & Floor Express, a family-owned business located in Rockville, Maryland, has been serving the DMV's flooring needs since 1991. They offer free estimates, shop-at-home services, product consultations, and sales & installations of various flooring options such as carpet, hardwood, laminate, LVT, and ceramic. The company has received positive reviews for their quick and courteous estimate appointments, timely job completion, and exceptional prices. Customers have appreciated the seamless and professional process, as well as the helpful guidance provided by the sales team, specifically Tony. They have expressed satisfaction with their new floors and highly recommend Carpet & Floor Express. However, there have been some issues with the foam pad used in one project, resulting in noticeable lumpiness. While Carpet & Floor Express promptly addressed the issue, the solution was not immediately apparent. Additionally, there were instances of carpet staples left sticking up after installation. Despite these issues, the company's swift communication and overall service have been commended. To improve, Carpet & Floor Express could focus on providing more attention to detail when suggesting carpet selections and ensuring a clean installation area. Nonetheless, they have demonstrated a commitment to customer satisfaction through their responsiveness to concerns.