Had two appointments with Dr. Gupta - first one ran 45 minutes late. It happens. Second appointment today - waiting over an hour in the waiting room and walked out. No informing of patients when they walked in about the wait, two receptionists doing absolutely nothing when they could be calling the handful of patients scheduled the rest of the day letting them know it's over an hour wait and they can come in later. That would be the smart thing - but instead they just let the patients sit and wonder what is going on. Multiple patients walking up and saying how they have been sitting for almost an hour. Unorganized, and complete disregard for their patients time.... read full review
June 2023
To me fairness is fundamental. To start with the positive is my standing practice. In the case of this practice, I have nothing positive to say. I am being treated for complications from a terrible accident. There were insurance changes. I saw a number of GIs to treat those complications. The ER referred me to Dr. Gupta. They scheduled a future appointment. I asked the scheduler to fit me in in the event of a cancellation. Thursday, I got a call for a Friday cancelation. I took the appointment. Diane the Office Manager then called and told me that they did not take my insurance. Diane said she did not want me to be angry about a large bill. I had a call with Diane and... read full review
March 2023
I have not been impressed by this practice at all. I was referred here by a current doctor, but it's been a nightmare! My first visit, I needed to postpone due to a work emergency. I was told I could do a video visit instead. I downloaded the app and filled out all the necessary informtion. No link was ever sent. I called the office and got their lunchtime voicemail. I called 8 times, up until closing and still only received the voicemail. I called the next day and was told I was a no-show. I explained how I never received a link and I they said the doctor doesn't see patients vurtually on Tuesdays so they never would have scheduled that. Execpt THEY DID! I... read full review
Had two appointments with Dr. Gupta - first one ran 45 minutes late. It happens. Second appointment today - waiting over an hour in the waiting room and walked out. No informing of patients when they walked in about the wait, two receptionists doing absolutely nothing when they could be calling the handful of patients scheduled the rest of the day letting them know it's over an hour wait and they can come in later. That would be the smart thing - but instead they just let the patients sit and wonder what is going on. Multiple patients walking up and saying how they have been sitting for almost an hour. Unorganized, and complete disregard for their patients time.... read full review
To me fairness is fundamental. To start with the positive is my standing practice. In the case of this practice, I have nothing positive to say. I am being treated for complications from a terrible accident. There were insurance changes. I saw a number of GIs to treat those complications. The ER referred me to Dr. Gupta. They scheduled a future appointment. I asked the scheduler to fit me in in the event of a cancellation. Thursday, I got a call for a Friday cancelation. I took the appointment. Diane the Office Manager then called and told me that they did not take my insurance. Diane said she did not want me to be angry about a large bill. I had a call with Diane and... read full review
I have not been impressed by this practice at all. I was referred here by a current doctor, but it's been a nightmare! My first visit, I needed to postpone due to a work emergency. I was told I could do a video visit instead. I downloaded the app and filled out all the necessary informtion. No link was ever sent. I called the office and got their lunchtime voicemail. I called 8 times, up until closing and still only received the voicemail. I called the next day and was told I was a no-show. I explained how I never received a link and I they said the doctor doesn't see patients vurtually on Tuesdays so they never would have scheduled that. Execpt THEY DID! I... read full review