Kinkz Coilz N Curlz

Apr 2019

Loved when she started my locs last year and the products she used but lately I've been very disappointed in her service and scheduling. I was able to schedule two appointments ahead of time and both were canceled by her in a text bad customer service

Apr 2019

Terrible customer service! I had a 6:30PM appointment on a Friday evening. Received a text at 5:50PM that stylist was "running behind". I peeked into the suite at 6:30PM to ask when I should come back. I was told in 45 minutes or so! I left the suite and quickly lost interest. Texted that I'd like to cancel and I couldn't return that night. Instead of offering to reschedule, as delay was not my fault, I receive a text that I'm being charged a $65 same day cancellation. I explained the delay was the reason for the cancellation and I'm told that if I'd returned at 7:15PM and the stylist couldn't service me, I could cancel with no penalty and failure to return resulted in a $65 fee. So let me get this straight, you delay me by an hour basically and that's acceptable, but I cancel as a result and I'm charged???... Review of the website doesn't mention stylist initiated delays of almost an hour so I assume the fee is discretionary. It's unfortunate that discretion wasn't exercised. I will not patronize this salon and would not recommend to anyone else either.

Sep 2018

I just called who ever answer the phone need to work on their Customer Service Skills. Very stink attitude . It's all about great customer service for me. I won't just give my hard earned money to anyone. IllI pass.