Reviews for Kinkz Coilz N Curlz
Write a reviewHours
Monday: ClosedTuesday: ClosedWednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: 8AM - 4PM
Sunday: Closed
Tips
by appointment only good for kids private lot parking free wi-fi african-american hair women-owned gender-neutral restrooms
Ratings
Google: 3.4/5
Facebook: 4.3/5
Kinkz Coilz N Curlz
503-B Reisterstown Rd Suite B, Pikesville
Directions Appointment Call Suggest an Edit
Loved when she started my locs last year and the products she used but lately I've been very disappointed in her service and scheduling. I was able to schedule two appointments ahead of time and both were canceled by her in a text bad customer service
Terrible customer service! I had a 6:30PM appointment on a Friday evening. Received a text at 5:50PM that stylist was "running behind". I peeked into the suite at 6:30PM to ask when I should come back. I was told in 45 minutes or so! I left the suite and quickly lost interest. Texted that I'd like to cancel and I couldn't return that night. Instead of offering to reschedule, as delay was not my fault, I receive a text that I'm being charged a $65 same day cancellation. I explained the delay was the reason for the cancellation and I'm told that if I'd returned at 7:15PM and the stylist couldn't service me, I could cancel with no penalty and failure to return resulted in a $65 fee. So let me get this straight, you delay me by an hour basically and that's acceptable, but I cancel as a result and I'm charged???... Review of the website doesn't mention stylist initiated delays of almost an hour so I assume the fee is discretionary. It's unfortunate that discretion wasn't exercised. I will not patronize this salon and would not recommend to anyone else either.
I just called who ever answer the phone need to work on their Customer Service Skills. Very stink attitude . It's all about great customer service for me. I won't just give my hard earned money to anyone. IllI pass.