ELITE NAIL & SPA

Apr 2024

I went there this morning with my sister, we both were getting pedicures. We were immediately greeted and put in chairs. While my sister was getting her pedicure, I had a great massage from the massage chair. She finished my sister and then started me. (I don't know her name). It was all downhill from there. She was cleaning up my feet and I noticed she didn't do the heel of my right foot. No big deal because my feet are in good condition. Then she put the scrub on my feet but didn't massage them or my legs. Then I looked and there was a man getting a pedicure and the lady was massaging the he!! out of his legs. My sister was in the waiting area, so I called her and asked her did they massage her legs. No. So, now I'm pissed because that man was getting much better service than my sister & I got. But I didn't say anything. I just wanted to get finished and get out there. Then, while I was looking at my phone, she polished my toes. I looked up and saw the polish, it was terrible. It's spring, so I had selected a nice spring, pink tone. The polish was watery and streaked. So, I told her the polish was terrible. She removed it. By this time, I'm livid that she would even consider putting that horrible quality polish on my toes. She removed the polish and offered to put another color on, but I said no, I'll do it myself. It wasn't just about the polish. The overall service was horrendous. This was like my 3rd or 4th time going to this place and my last because #1 the service should be the same for everyone. Most places usually let you select the type of pedicure from a menu, not this place. If they are not going to let you select the type of pedicure you want, every customer should be receiving the same or similar service and when I told my sister about the polish she told me, the same lady put something in her bottle of polish so there would be enough to do her pedicure. A clear sign that they are watering down the polish. Needless to say, that when it was time to pay there was quite a scene. They had the audacity to charge me $30 for a lousy, no polish, no leg or foot massage, pedicure. In the end, they were paid but I will never return and will ensure that no one I know ever goes there. Out of all the nail salons I've ever been to in life, this gives the absolute worst service. Pleasing their customers is not a priority. After taking a picture, I can see how poorly cut my cuticles are and how badly shaped my toenails and I had to pay $30 for this mess!!! And my feet are dry. Why do I have dry feet, when I just came out of a nail salon??? No way am I going back!!!

Feb 2024

I came in with a friend to get my nails done, while choosing my color the nail technician Emily went to the back for 20 minutes. When she finally returned, she chose not to acknowledge me and I was told someone else would do my nails after 2 people were put ahead of me. I'll never return.

Feb 2024

I came in with a friend to get my nails done, while choosing my color the nail technician Emily went to the back for 20 minutes. When she finally returned, she chose not to acknowledge me and I was told someone else would do my nails after 2 people were put ahead of me. I'll never return.