MedStar Health: Urgent Care at Potomac

Jun 2023

This is a follow-up to my original review. I received a call from the manager of the Potomac MedStar Urgent Care location. He was inadequate in correcting any of the problems I encountered during my last visit. He said he has no managerial control over the providers. He made lackluster excuses for keeping me waiting an hour and a half after my appointment time. He refused to give me his name, only referred to himself as "Henry." I have since reached out to the regional manager and was unable to locate him. He is Dr. Jasmeet Bhogal. So I have a call out to MedStar Corporate Headquarters. Let's see if we get any satisfaction from them. We deserve to have an urgent care...read full review

May 2023

We booked a slot for 1:40 PM. After reaching there, it was 2 hours of wait time. When we asked front desk( Jamila) , she informed that booking a slot does not mean anything. It only holds your place in line. She also informed that it's written somewhere in fine print. Clearly, this facility or may be MedStar Chain booking system for time slot is then meaningless. If you book a time slot and show up there on your time, they treat you same as walk ins. There may be 5-10 people ahead of you already waiting and they still show empty time slot. If you respect your time, go somewhere else. They clearly don't respect anyone's time.

Apr 2023

I thought I would give this one a try even with bad reviews from people here. Well, as I was calling the number a woman picked up and ask me what i need. After explaining that I need to setup an appointment tonight due to my coughing, wheezing, runny nose, and flem, she hanged up on me. I decided to go to the urgent care in Rockville - Patient First. Very glad the decision i made.