PetSmart

Apr 2024

I needed my cats nails cut asap. Catonsville location allowed me to come in the same day. When i called Owings mills location, no one from grooming ever answered the phone. When someone else answered from another dept, i was told to put my name on a list and Miles would call me back. I've put my name on the list before and no one called me back. I've gone to Owings mills location several times asking about getting my cats nails cut and no one is ever available. Catonsville location was very friendly and made time to fit me in for something that would only take 5 minutes.

Jan 2024

Very few salespeople on the floor to assist customers. Well stocked inventory, but there is little directory information available...you know of just have to figure out what is where in the store, but it not a difficult task to udnertake given the store is very small in comparison to other locations.

Dec 2023

The staff is very helpful kind and polite they led me to the dog food I needed and the knowledge they have for the dog food they have very great place it's clean easy to park in and place to get to very highly recommend this store