PetSmart

PetSmart is the world's largest pet supply and services retailer, providing a wide range of products for various pets, including dogs, cats, birds, fish, and small animals. Customers appreciate the well-stocked inventory and clean environment. However, some locations have reported limited staff availability, making it challenging to receive assistance promptly. For example, the Catonsville location is noted for its friendly service and ability to accommodate urgent grooming needs, while the Owings Mills location has faced difficulties with customer inquiries and follow-ups. Despite these inconsistencies, many customers find the staff to be helpful and knowledgeable, especially regarding pet food options. PetSmart also offers convenient online shopping with local pickup and various services like grooming, training, and pet boarding, making it a popular choice for pet owners.