Optical Shoppe At Crossroads

Sep 2023

Worst experience with an optician. They claimed they couldn’t find my insurance and refused to call the company. I ended up having to come back, and then found they could not order the lenses I needed. Wasted a couple hours here and delayed getting glasses by a couple weeks. Do your research and go somewhere else!

Apr 2014

To preserve your sanity, avoid the Optical Shoppe at Crossroads like the plague. I should have realized something was wrong when I first stepped in there. I knew exactly which glasses I wanted, so there wasn't much for them to do besides writing it up. Nevertheless, Vicky had me wait there for a half hour before dealing with me. A woman she apparently knew came in while I was sitting there, and she even took care of her before me. When I ordered eyeglasses at any other store, it has always taken 5-7 days for them to come in. This place took two weeks. When they finally arrived, it took an unbelievable amount of time for them to fit the frame properly. Watching her do it, you would think she was doing it for the first time. When I told her that one side was lower, she bent the temple like an arc. I don't know where she sees people wearing misshapen glasses like that. All the bending she did probably caused a lot of structural weakness to the frames. When I stepped outside, I immediately realized the anti reflective coating I had paid $120 for was not there. They initially denied it, but after persisting, they admitted that the lenses were not coated. They blamed it on the lab. I was forced to leave the glasses with them to replace the lenses. It took three weeks for them to prepare the glasses. When I picked them up, there was a scratch on one of the lenses. It took another two weeks or so for them to replace the lens. They attached the lenses at weird angles, and scratches the frame near the lens while replacing them. Not wanting to deal with them further, I contacted my credit card. The store delayed their response for as long as Visa permitted them to. They finally responded that I needed to provide a third opinion letter from another store. I had many college tests during the two weeks I was given to obtain the letter, so I was only able to try getting a letter from one store. Understandably, although they acknowledged the obvious damage to the frame, they refused to get involved in another store's affairs. After the two weeks, the case was closed. I am now left with a pair of damaged glasses that I paid almost $450 for. Do not go to the Optical Shoppe at Crossroads unless you have plenty of time and money to waste. If you are a college student like me, the kind of situation they create is extremely frustrating. When you need functioning glasses for exams, are on a budget, and need every spare second to study, dealing with this store is impractical. If they remedy the situation, I will update my review.