Home Care Maryland

Mar 2024

I found the agency to be unorganized and poorly staffed. First the had the wrong zip code in their system, so they sent the wrong PT, then they didn't have anyone to sub for the person that was supposed to be coming until last minute. They are all apologetic about the issues, but need to get their act together.

Jul 2023

I called this company to make a complaint about one of their employees (Chuck) instead of this company doing the right thing and correcting their employee they decide they were going to call adult services instead. The text messages that I have between me and this employee of theirs proves that he's neglected to do his job properly with my family member. They protect their employees more than they protect their clients. But in reality if you have no clients you have no business. So Chuck now has the free will not do his job properly and have their client suffer.

Apr 2023

I am familiar with several of the staff who provide care to patients in many different roles - therapists, nurses, triage, scheduling, etc. I have found them to be quite professional, responsive, diligent, and caring. Scheduling can be difficult for home care in general, especially given all of the rules that agencies must follow and trying to manage all of the specialties trying to see a variety of different people in their homes. The quite unfavorable review spoke to recommendations made that were clearly efforts to reduce risk of falls in the home, not a commentary on decorating style. that sounds like this agency was not a good fit for this particular person, but...read full review