About V Passion Nail Lounge Nottingham
V Passion Nail Lounge in Nottingham, MD, is a clean and relaxing nail salon that offers a modern luxurious experience. Clients appreciate the polite and professional staff, with many highlighting the excellent massage during pedicures and a wide selection of nail polish. The salon’s atmosphere is vibrant yet calming, making it an ideal place for pampering. Many customers have praised individual stylists for their exceptional work, with particular mention of their kindness and skill. The salon is popular among regular visitors who often come weekly, praising Lucy for her great work on gel x applications. The staff, including Annia and Kenssy, are known for their friendly attitude and excellent service, with customers often leaving very satisfied. However, some recent experiences with the management and staff, particularly Vicky and Ana, have been less positive, with reports of rude behavior and poor customer service. Despite this, the overall quality of the nail services remains highly recommended for those seeking top-notch nail care.
TL:DR - Lucy does amazing work and I HIGHLY recommend the services but not the customer service. Constructive criticism from a frequent customer was met with impolite responses from the owner and staff (Ana) ——— I am a frequent visitor and usually come weekly. I typically have a great experience. Lucy is great and does a wonderful job on gel x application. Unfortunately, I’ve experienced several rude encounters with the manager Vicky and a tech, Ana. Example - When my nail tech (Lucy) was running late, no one let me know what was going on. I understand things happen. When I inquired about what was happening, both Ana and Vicky were rude and not apologetic. In fact, Vicky seemingly ignored me when I spoke to her. I absolutely recommend the salon services, but the customer service is severely lacking. ——— UPDATE - Anna and Vicky approached me after leaving the review, not to apologize for miscommunication on their part, but to express dissatisfaction at my review. Ana proceeded to wave my concerns off and Vicky rolled her eyes continuously. Again, Lucy does amazing work and I HIGHLY recommend the services but not the customer service.
Great service. I got a pedicure with hot stone massage and it was very relaxing. She didn't rush at all and felt amazing. I will return :)
Love Ryan he always does an amazing job, very clean and friendly atmosphere!!