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Reviews for Katzen Eye Group - AESTHETICS by Katzen
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Katzen Eye Group - AESTHETICS by Katzen
1209 York Rd, Timonium
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My visit to Katzen Eye Group today started out great but ended with disappointment. The telephone rep was pleasant and accommodating. I was able to get a same day appt as requested. The front desk reps, Kim and Tiffany greeted me and were very helpful when I had trouble with the check-in kiosk. Melanie was also pleasant but a bit dismissive when I struggled to read the chart. I'm don't think her test notes are accurate. Dr. Beziz recognized my co ceres and referred me for a second opinion. I really appreciated that. When I was called to the eye glass section, Michael mispronounced my name. I said to him "Do you mean Westmoreland?" He shrugged his shoulders... read full review
This version of Katzen keeps getting worse. I've been a customer of the practice for years, but doubt if I should maintain loyalty. Today I went to get a one-year-old pair of glasses adjusted. After waiting forty minutes, I handed my glasses to the technician. He placed the pair on the table, picked them up, and snapped the arm in the opposite direction to break the frame. He then scrambled around for twenty minutes, with no words, no apology and no explanation. He wrapped my glasses in cello tape and said he ordered a new frame. The apology came when I said I was disappointed Customer service and healthcare are not Katzen priorities. The physicians are knowledgeable,... read full review
Dr. Burgos is an excellent doctor, too bad I was unable to see him for my appointment today. I arrived and checked in over 30mins before my scheduled appointment time. It was 15mins after my appt time before someone came to get me. I had 2 test done which took about 10min collectively. I was moved to another waiting room where I waited another 20mins to be taken to another room for a test that took 60 seconds and then put in the room to wait for the doctor. Here the eye exam was performed and my pupils were dialated, only for me to sit for another 20mins before I got up and left. I think it is so disrespectful not to communicate with your patients. We are the customers... read full review