I came in and was greeted immediately as well as serviced, granted it wasn’t too busy but still helped to create that friendly atmosphere. Was having trouble visualizing how short my hair would be post-cut (I asked for some inches off and then wanted layers), but Brook helped me to the best of her abilities and I am not disappointed one bit. It was a smooth process all around (despite my lack of preparedness to get my hair cut since it’s been 2 years haha) and the manager is a really chill woman. Certifications are on the employees’ stations as well so you know this ain’t a joke! Definitely coming here again.
October 2023
Terrible customer service and communication! I don't take any pleasure in given reviews negative in nature.The store manager acknowledged the fact that I waited too long, and she tried to help... I simply thanked her and left never to return. At least at other places, I see schedules of stylists, so I may better plan my time. Giving two stars because the manager tried everything to keep me as a client. This issue has repeated itself too many times.
June 2022
Upon entry to the Hair Cuttery in Lusby I was immediately greeted and escorted to a chair (I did make an appointment). My hair stylist Sirena was friendly, she listened to what I wanted and made suggestions. I highly recommend her and the salon.
I came in and was greeted immediately as well as serviced, granted it wasn’t too busy but still helped to create that friendly atmosphere. Was having trouble visualizing how short my hair would be post-cut (I asked for some inches off and then wanted layers), but Brook helped me to the best of her abilities and I am not disappointed one bit. It was a smooth process all around (despite my lack of preparedness to get my hair cut since it’s been 2 years haha) and the manager is a really chill woman. Certifications are on the employees’ stations as well so you know this ain’t a joke! Definitely coming here again.
Terrible customer service and communication! I don't take any pleasure in given reviews negative in nature.The store manager acknowledged the fact that I waited too long, and she tried to help... I simply thanked her and left never to return. At least at other places, I see schedules of stylists, so I may better plan my time. Giving two stars because the manager tried everything to keep me as a client. This issue has repeated itself too many times.
Upon entry to the Hair Cuttery in Lusby I was immediately greeted and escorted to a chair (I did make an appointment). My hair stylist Sirena was friendly, she listened to what I wanted and made suggestions. I highly recommend her and the salon.