Massage Envy

Oct 2023

I have been to this location several times to get a massage and never leave feeling relaxed or feeling any less tense than before I came. It seems as if the massage therapists are just rubbing oil across your skin without applying much pressure. Even after letting them know that more pressure is desired and can be tolerated. If I wanted oil rubbed on my skin I can do that myself. I get a massage to relax my muscles and relieve any minor discomfort o May have at the moment. I'm not sure if it's like this at all of their locations but I would not recommend the Arundel Mills location. If you choose to visit this location, book with Michaela. She is the better one of them all. She does try to go deeper for a little bit when asked. The services are never for the time mentioned, whether for a massage, facial, etc. It's always short 10-15 minutes. Also, it's very hard to get an appointment unless it's booked months in advance.... even having a membership. Positive- The reception area and service rooms are very clean

Aug 2023

Staff was super friendly, including my masseuse. But unfortunately, I've had better experiences at different massage places.When i went a few weeks ago, the individual who gave me my massage came in approximately 5-10 minutes after setting me up in the room. They explained to me they had to eat a sandwich first. Sure, no problem! I understand having long work hours, I work hard and get you need a break. But then the massage ended an additional 10 minutes early as well. So my massage only lasted roughly 40 minutes, and it cost me roughly $150. I tipped this person well, but will not be returning.

Aug 2023

Be careful using this facility. The office manager cancels appointments without providing notice. Leaving one to show up disappointed. My time was canceled so someone else could go. How's that professional? They upcharge you if you started an account at a different location.