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Reviews for Premier Spine and Sports Medicine
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Premier Spine and Sports Medicine
13114 Pennsylvania Avenue, Hagerstown
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13114 Pennsylvania Avenue, Hagerstown
Directions Call Website Suggest an Edit
After three visits with Danielle Dobbins I'd like to compliment her on her professionalism as well on her "bedside manner" as she has proved a good listener, taking my concerns into account and treating me as a human - rare things in the 21st century medical industry. My interactions with support staff have so far been pretty good as well. Thus far I have never been kept waiting longer than a few minutes when I have appointments. I do not give medical offices 5 stars very often because they rarely earn it, but Premier Spine has earned it.
The staff is great, Dr Clark does an incredible job with injections but I notice service around him has been going downhill over the last couple years and it’s causing me to get mentally burned out running around by them for continuous treatment. The wait times are getting crazy to near an hour to be seen. If my nervous system makes me react during visit he doesn’t finish my injections. The constant nagging follow ups for a simple muscle injection and if I’m not there for more than a few months because of waiting to hit deductible I need reevaluated to get injections again. The billing department needs a huge updating as well.
Danielle is fantastic. She cares and goes above and beyond to help you understand what exactly is going on... Different doctor did my injection and while he seemed pretty nice, I felt the communication during the procedure was a bit lacking. I didn’t know exactly what to expect and wasn’t talked through the procedure.. that’s why I docked a star. Would’ve liked to have known what was going on during procedure before it happened. But otherwise fantastic facility so far.