AM PM GLASS LLC

Apr 2019

very professional and knowledgeable about how to fix my window issues. he gave me a great deal on service and I couldn't be happier.

If there was a zero star category, that's what the rating would be. Very quick initially to answer new business and gave a spiel about excellent customer service and quick turnaround. We started our window process in mid-July and always chased after Malcolm after the initial meeting to see where we were in the process. Sometimes it would take him days to return an email. Received a quote on 7/12, $480 deposit cashed on 7/24, Malcolm cancelled the job on 8/25. Promised a refund for deposit, still waiting on that. He will not answer email messages or return phone messages. Will report to BBB and the Maryland Home Improvement Commission.