About Eric Smock Heating & Air Conditioning, Inc.
Eric Smock Heating & Air Conditioning of Frederick, MD is a company dedicated to customer satisfaction. They provide a range of services including heating and air conditioning installation, repair, and replacement. Customers praise the company's well-trained and certified technicians, noting their efficiency, kindness, and professionalism. Reviewers highlight positive experiences with technicians Adam and Doug, who were described as professional, meticulous, and helpful. Doug received special mention for fixing an HVAC system in the evening and in the rain, ensuring everything was functioning properly and programming a schedule for optimal temperatures. Antonio also impressed customers during an AC checkup with his friendly demeanor and thorough explanations. The company is commended for its upfront pricing and smooth financing process. Overall, Eric Smock Heating & Air Conditioning is highly recommended for all HVAC needs, with customers feeling confident in the care provided by its outstanding professionals.
My moms furnace went out last week. Brian was the technician that came out to diagnose. He was extremely thorough and professional. He gave the bad news I was expecting, new furnace. Drew got 2 estimates to me within the hour. I texted Drew Monday night around 9pm to call me the next morning. He called me 10 min later. He called me back 20 min after that (9:30pm) to let me know they would be out the next morning to install a new furnace! Aleck and 2 others got to my moms house the next morning and installed a new furnace! I have not seen this level of customer service from anybody in years! Very highly recommend Smock Heating and Air for all HVAC needs!
Mitch, James and Otto did a fantastic job installing our new Trane heating system. They were punctual, neat, very polite and professional! Great team! PS- it was a frigid day. Kudos.
I am very happy with the service that I received from Smock! Our technician, Jacob, very quickly identified the issue with our system and fixed it. He took time to explain exactly what the problem was, and how we could prevent it in the future. He answered all of my questions and very quickly got our system up and running again!