About Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup is a reliable emergency plumbing service in Ellicott City. They specialize in drain cleaning, sewer cleaning, and water damage restoration. The company is known for its quick response to requests and for providing efficient solutions to various plumbing issues, such as sump pump, toilet, faucet, garbage disposal, water heater, bathtub, shower, and outside faucet problems. Customers have praised the knowledgeable employees and their ability to explain costs upfront. The technicians are friendly, professional, and very knowledgeable about their work, often checking all plumbing to prevent additional leaks. They skillfully handle jobs like replacing supply lines, flanges, and strainers, making complex tasks look easy. Recently, customers shared their positive experiences with the service. One customer mentioned that Kasan, a technician, was professional and friendly, treating the home with care and providing helpful tips after successfully unclogging a shower and tub. Another customer highlighted Go as super friendly and dedicated, resolving issues effectively and leaving the space cleaner than before. While some customers find main repairs, including excavation fees, expensive and potentially unaffordable, the quality of work by Roto-Rooter's competent personnel is highly regarded. Overall, the service is efficient and trustworthy, with technicians providing clear explanations and excellent customer service.
Service on 5/10/26. Great experience during a stressful situation. Monae was fantastic, and arrived shortly after calling in my initial request. She fixed the issue quickly and made sure to take the necessary precautions to avoid making a mess. Monae took the time to answer all of my questions, and walk me through my available options. 10/10 would recommend.
We found a leak and black mold late on a Saturday night. We called Roto-Rooter at 8:30 on Mother’s Day and by 10:30 we had a plumber (Monae) fixing the leak and a field supervisor (Jarrett) going over our options and the process with us. While the whole situation was less than ideal, the two made the process slightly less painful! Thank you!
Oleg was excellent. The inspection was performed quickly and a team came out throughout the day to take care of the water damage and begin remediation.
Oleg was professional, courteous, and extremely attentive. He also worked with me to get a claim filed which was much appreciated.