Redoing our bathroom, Jeremy took the time to explain and show me what I needed. No high pressure. Went back to order and Chris took care of me, gave me all info on my special order etc. Called when it was ready. Not a lot of businesses still give the type of service expected anymore that's why I choose to shop local. The gentlemen I dealt with in Elkton were the best, they did exactly what they said they would do with patience, knowledge and professionalism that is lost in chain stores. SHOP LOCAL! Thanks, Northeastern Supply.
August 2020
Best customer service! The manager was extremely helpful. He was on the phone when I walked in and I noted how patient he was with a difficult customer. He went above and beyond to help me today. I would recommend this supply store to everyone!
July 2016
They had the hard to find AC capacitor we needed, and on a Saturday (7/30). Gentleman on the phone was super helpful and put the part aside for us for pick up. Turned a $300 (at least) contract out repair into a $12 do-it-yourself fix.
Redoing our bathroom, Jeremy took the time to explain and show me what I needed. No high pressure. Went back to order and Chris took care of me, gave me all info on my special order etc. Called when it was ready. Not a lot of businesses still give the type of service expected anymore that's why I choose to shop local. The gentlemen I dealt with in Elkton were the best, they did exactly what they said they would do with patience, knowledge and professionalism that is lost in chain stores. SHOP LOCAL! Thanks, Northeastern Supply.
Best customer service! The manager was extremely helpful. He was on the phone when I walked in and I noted how patient he was with a difficult customer. He went above and beyond to help me today. I would recommend this supply store to everyone!
They had the hard to find AC capacitor we needed, and on a Saturday (7/30). Gentleman on the phone was super helpful and put the part aside for us for pick up. Turned a $300 (at least) contract out repair into a $12 do-it-yourself fix.